Mortgage Operations Manager - In Office / Paramus, NJ or Houston, TX
Longbridge Financial · Houston, TX, United States · Posted Jul 8, 2026
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WHY THIS ROLE
This is a rare opportunity to build something from the ground up. As Longbridge Financial launches its HELOC business line, you won't be stepping into someone else's system — you'll be designing it. From day one, you'll shape the team structure, the processes, the controls, and the culture of an entirely new department.
If you've spent years mastering HELOC operations within an established organization and are ready to apply that expertise as a founder-level operator, this role was built for you. You'll have the backing of an experienced leadership team and the autonomy to do it right.
ABOUT THE ROLE
The HELOC Operations Manager is a hands-on leadership role responsible for building and running Longbridge's Home Equity Line of Credit operations from inception through growth. In the early stage, you'll personally perform loan intake, processing, and operational functions while simultaneously designing the scalable infrastructure needed to support expansion.
As volume grows, you'll hire, train, and develop your team — progressively transitioning from direct production to full operational oversight. You will own the end-to-end performance of the HELOC business: efficiency, quality, compliance, risk, vendor management, and people development.
WHAT YOU'LL DO
Build the Foundation
Design and build the HELOC operations department from the ground up, performing line-level functions during the startup phase
Develop policies, procedures, and controls — including testing for regulatory compliance
Create capacity plans, job descriptions, and training materials aligned to projected growth and volume
Identify and implement process automation opportunities, including AI-assisted tools
Lead Daily Operations
Manage and perform loan intake and processing, including gathering documentation, clearing conditions, and preparing closing packages
Monitor pipeline quality, manage risk appropriately, and drive toward monthly production goals
Lead vendor relationships for underwriting, flood, appraisal, title, and other HELOC services
Partner with Retail, Wholesale, and Sales teams on product, process, and competitive positioning
Grow and Develop a Team
Hire and onboard staff as volume warrants; coach, mentor, and develop direct reports
Set performance expectations, conduct appraisals, and provide recommendations for advancement or corrective action
Build a culture of compliance, accountability, and continuous improvement
WHAT WE'RE LOOKING FOR
5+ years of experience in HELOC or home equity lending operations, with a deep understanding of both the loan lifecycle and operational management
Proven track record hiring, managing, and developing teams — in-person or remotely
Experience at an Independent Mortgage Banker (IMB) strongly preferred
Comfortable operating with ambiguity and building structure where none exists
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook); experience with AI/automation tools is a plus
Familiarity with MeridianLink LOS is a plus, though equivalent LOS experience is equally valued
Strong written and verbal communication skills; able to interpret regulatory requirements and translate them into operational policy
Working knowledge of Fair Lending, HMDA, RESPA, CFPB, Bank Secrecy Act, and related compliance requirements
Working in a growing and dynamic industry
Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts
401(k) with company match
Paid time off
This is an exempt role
Target base salary range is 125 - 150K, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive additional compensation program via annual bonus that is based on individual performance.
LBF is an EEO/AA/Vet/Disabled Employer
Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial.
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Longbridge Financial has launched HELOC For Seniors® — a first-of-its-kind home equity line of credit (HELOC) designed for homeowners 62+. This isn’t just another HELOC; it’s a game-changer, helping to transform how seniors access the wealth in their homes on terms designed for them. Due to a very successful initial launch and overwhelmingly positive market response, we’re actively recruiting and forming a team of seasoned HELOC professionals ready to take this to the next level as we continue our expansions.
If you’re building your career in the HELOC space and are ready for a new, meaningful challenge, this is your opportunity to make a significant impact — with one of the nation’s leading forces in senior home equity solutions.
At Longbridge, you’ll have the support of …