Call Center Rep (Full-Time)

We are currently seeking a full-time Call Center Representative to work remotely supporting our Call Center Department. This position effectively manages multiple daily calls while also completing a variety of daily administrative tasks. In addition to providing first rate member service, the Call Center Rep is accountable for meeting an established number of daily and monthly calls, as well as seeking ongoing cross sell opportunities.

The qualified candidate will need to have a minimum of one year customer service experience and flexibility to work until 8 pm during the week. A minimum of three - six months of on-site training at our NW Houston location is required, along with Saturday availability. Bilingual (Spanish) is preferred.

If you are interested in making a “First-Rate” difference in our members’ lives, here is an excellent opportunity for you!

First Community is searching for top talent to staff 14 branches and corporate positions ranging from Houston to Dallas/Fort Worth to San Antonio/Austin.

First

Community is a progressive $3B+ asset credit union based out of Houston, Texas.

We offer an excellent full-time benefits package that includes medical, dental, and vision coverage, long and short-term disability, family life insurance coverage, paid time off as well as time off for volunteer events. Part-time and full-time employees are eligible for 401(k) and a very generous 401(k) match.

All First

Community employees enjoy community service events, free credit union membership along with a full range of banking services, a robust Health and Wellness program, and an Employee Activity Club.

First Community has been in the community for 70 years, originally serving employees of the Spring Branch Independent School District.

First

Community has a field of membership across 41 counties in the state of Texas. From our small beginnings to our current $3B+ billion in assets, we have always operated under the philosophy of "people-helping-people”.

First Community Credit

Union continues to lead the way as a high-tech, high-touch credit union with leading digital services including Online Banking, Mobile Banking, iPhone/Android Apps and more.

First

Community also works to ensure our members are backed by the latest in security, launching products including EMV chip cards and My Money Maps. As a full-service financial institution, First Community Credit Union proudly serves the daily financial needs of over 180,000 members at our 14 locations. Wouldn’t you like to be a part of our growing team?

Education

Required

• High school education or GED or better in General Studies

Skills

Preferred

• Oral Communication
• Teamwork

Behaviors

Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.