General Manager - Schlotzsky's Deli

Job Summary:

Schlotzsky's is seeking a passionate and experienced General Manager to lead daily operations and drive the success of our café. The General Manager is responsible for overseeing all aspects of the business—including staff management, customer satisfaction, financial performance, and operational excellence. This role requires a hands-on leader who thrives in a fast-paced environment and takes pride in building a strong, service-driven team.

Key Responsibilities:

Leadership & Team Management

Recruit, train, schedule, and supervise deli staff

Foster a positive, team-oriented workplace culture

Conduct regular performance reviews and coaching sessions

Lead by example with exceptional customer service and professionalism

Operations

Oversee daily deli operations, ensuring quality, efficiency, and cleanliness

Maintain compliance with health and safety regulations

Manage inventory, place orders, and control food and supply costs

Ensure all equipment is properly maintained and functioning

Customer Experience

Deliver a consistently high level of customer satisfaction

Handle customer inquiries, feedback, and complaints with care and professionalism

Create a welcoming and inclusive environment for all guests

Financial Management

Monitor and manage budgets, labor costs, and sales goals

Analyze financial reports and implement cost control measures

Manage cash handling procedures and ensure accuracy in financial transactions

Marketing & Growth

Collaborate on marketing initiatives and community events

Support social media and promotional efforts as needed

Seek opportunities to grow the café’s customer base and brand presence