Operational Customer Support Specialist

Operational Customer Service Specialist (#8864)

Waukesha, WI 53189

1st Shift

• Mondays - Thursdays: 8:00am - 4:00pm
• Fridays: 7:00am - 3:00pm
• *Ray Rates: **$24 - $30/hour (Based on Experince)

Job description

This client is a growing manufacturing company based in Waukesha, WI, known for delivering high-quality products and exceptional customer service. They pride themselves on a collaborative, fast-paced environment where employees are valued, supported, and given room to grow.

This team is currently seeking a Customer Service Specialist who is highly organized, detail oriented, and comfortable juggling multiple priorities while serving as a key communication link between customers, sales, accounting, and production.

Position Overview:

As a Administrative Operations Specialist/Customer Service, you will play a critical role in ensuring orders are processed accurately, customers are supported promptly, and internal teams stay aligned.

Key Responsibilities:

• Enter customer orders accurately and efficiently
• Assist with quote requests
• Serve as a primary point of contact for customer calls and emails
• Maintain communication between customers, sales team, and production team
• Maintain CRM records
• Run inventory reports and assist with stock tracking
• Assist with collections and accounting deposits
• Support purchasing department
• Support sales and marketing department with various projects

What they offer:

• Highly competitive base salary
• Year end bonus
• A fun and relaxed company culture
• Comprehensive benefits and wellness program
• Medical, dental, vision insurance
• Company paid life Insurance
• 401K retirement plan
• PTO & paid holidays
• Company parties & team building events
• Occasional catered lunches
• No mandatory overtime or weekends
• Onsite training provided

Is this You?

• Ability to facilitate communication between customers, Sales Reps and production personnel while work is in process.
• Can juggle many tasks and modify plans as requirements change.
• Initiates and maintains good organization of records and information.

What do they require?

College, vocational / technical degree and / or equivalent experience in industry with a strong emphasis on communication skills, sales and service.

Interested?

• Call us - (262) 264-5553
• Email us your resume - WaukeshaWI@Expresspros.com

You should be proficient in:

• Customer Service