Customer Service Representative

NO EXPERIENCE NEEDED

PART-TIME/HOURLY TEAM MEMBERS ELIGIBLE FOR RAISE AFTER EVERY 60 SHIFTS

COMPENSATION

$17.00-$20.00/hour

Part-time, hourly

SUMMARY

As a Customer Service Representative, you will serve as the main contact for the public swimmers and the families participating in the Premier Swim programs. Your primary duties revolve around ensuring precision in check-ins, maintaining a structured approach to swim lessons, and providing adept assistance to patrons for inquiries, concerns, or necessary account modifications. This role demands a steadfast commitment to accuracy, efficiency, and professionalism in order to uphold the standards expected in such a responsible position.

ESSENTIAL DUTIES

Assist with all opening and/or closing procedures at the facility

Ability to learn and execute all front desk admin duties

Being proactive and looking for ways to improve class fill rates and family happiness

Contributing to team culture by participating in team events and cultivating a positive atmosphere

Proficient in all technology platforms utilized by Premier Aquatics

Maintain a high level of customer service to patrons

Ensure that all rules and appropriate safety measures are stated and communicated clearly

Know all swim programs, events, and other activities that occur at the Paramount Aquatic Center

Attend quarterly in-service training programs

Perform other duties as assigned