Group Product Manager, Client Services

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility family building, maternity newborn care, parenting pediatrics, and menopause midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com.

An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

Fortune Change the World (2024)

CNBC Disruptor 50 List (2022, 2023, 2024)

Fortune Best Workplaces for Millennials (2024)

Fortune Best Workplaces in Health Care (2024)

TIME 100 Most Influential Companies (2023)

Fast Company Most Innovative Companies (2020, 2023)

Built In Best Places to Work (2023)

Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)

Great Place to Work certified (2020, 2021, 2022, 2023, 2024)

Fast Company Best Workplaces for Innovators (2022)

Built In LGBTQIA+ Advocacy Award (2022)

About the role

Maven's enterprise business runs on client trust. This role sits at the intersection of client needs and core product: working closely with Client Services and Growth to understand what clients need, identify when custom work is warranted, and own the build from decision through delivery.

You are the connective tissue between Maven's market-facing teams and core product. You spend meaningful time on client calls, embedded with client-facing teams, and in RFP processes where product depth matters. You also manage one or more PMs.

The right person is deeply fluent in benefits and eligibility systems, comfortable with external stakeholders, and knows how to build a principled framework for what gets built, when, and by whom.

What You’ll Do:

Custom product work in partnership with Client Services and Growth: understanding commercial priorities, building a clear framework for what to evaluate, prioritize, and build alongside core product and engineering

A triage and prioritization framework for client requests: evaluate against platform leverage, sequence against the core roadmap, route to the right owner, and communicate decisions back to Client Services and Growth with clarity

Forward-deployed product work: meaningful time embedded with client-facing teams, on client calls, and in RFP processes where product depth matters

Support one or more PMs: your job is to set them up for success, invest in their development, and help them do the best work of their career

What You’ll Bring:

7+ years in product with meaningful time in health benefits, payer systems, or a complex B2B2C environment: eligibility and enrollment fluency is important for this role

Experience in a forward-deployed or client-embedded product capacity: comfortable owning the product relationship with external stakeholders, not just internal ones

Experience navigating custom client work in a scaled product org: you know how to evaluate requests against platform leverage, say no when it matters, and find the path that serves both the client and the core product

Experience managing or mentoring PMs: you develop product talent, not just do the work yourself

Deep understanding of how benefits data flows from employer configuration through eligibility verification through member activation, and where it breaks

Strong data skills: funnel instrumentation, activation analysis, communicating outcomes to client success, growth, and executive stakeholders

Hands-on fluency with AI tools as part of how you work today

High ownership: you operate like a founder, push through ambiguity, and do not wait for direction

Member empathy that holds even when client pressure is loud and urgent

The base salary range for this role is 217,000 - 255,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on qualifications, experience, and skillset.

Maven embraces a flexible hybrid work model. This role is open to candidates in remote locations with a strong preference for San Francisco, CA; secondary locations include Seattle, WA and New York, NY.

Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, and Seattle, WA. For those in our New York City office, we encourage in-person collabo…