Accounting Operations Analyst

Position Summary: This role is responsible for accounting processes which primarily include reconciling open AR accounts, AR collections communications and general ledger account reconciliations. In this role, you must become an advanced user of our accounting/ERP and order entry systems. This position interacts extensively with our sales, operations and customer service teams. Ideal candidates will be self-motivated, detail-oriented, professional, and have exemplary problem-solving, organizational and time management skills.

Responsibilities include:

• Assume AR responsibility for larger, more complex accounts.
• Participate in process planning for new complex accounts, which can be unique and nonstandard
• Become an expert on AR transaction processing and trouble-shooting within the company’s accounting/ERP and order entry systems.
• Assist with the research and resolution of open account balances and follow up with customers on collection of past due invoices.
• Coordinate with Customer Service and Sales Account Representatives as needed to resolve invoice issues & refund requests.
• Process credit card payments, credit memos and refunds.
• Respond to routine customer inquiries regarding invoices and credit memos.
• Maintain customer master files.
• Assist in month-end closing process as needed.
• Work across departments including operations, fulfillment and order entry team, troubleshooting and problem-solving errors and integration issues
• Support in accounts receivable department for illnesses and absences
• Other projects as assigned by management.