Customer Service Representative and Dispatcher

If you're organized, enjoy helping people, and can keep multiple priorities on track, we'd like to hear from you. Join a team where your communication skills and attention to detail make a real impact every day.

What's in It for You?

• Pay: $18.00 to $22.00 per hour, based on experience
• Performance-based bonus opportunities
• Part-time schedule averaging 34 hours per week
• Monday and Tuesday: 7:00 AM to 4:00 PM (in office)
• Monday and Tuesday: 4:00 PM to 8:00 PM (remote)
• Wednesday through Friday: 7:00 AM to 10:00 AM
• Overtime opportunities based on business needs
• Health insurance
• Retirement plan with company match
• Paid vacation
• Ongoing training and professional development
• Opportunities for career growth
• Supportive leadership team
• Employee assistance programs, including home and vehicle down payment support

Why You'll Love Working Here

• Join an established company with a strong reputation in the Tucson area
• Work with a collaborative team that values communication, respect, and accountability
• Build your skills in the home services industry alongside experienced professionals
• Be part of a company that encourages employee feedback and professional development
• Enjoy a consistent workload with long-term career opportunities
• Help deliver the high level of customer service our community has come to expect

Your New Role

As a Customer Service Representative and Dispatcher in Tucson, AZ, you will:

• Answer incoming customer calls in a professional and friendly manner
• Schedule plumbing service appointments accurately and efficiently
• Dispatch technicians based on availability, location, and job requirements
• Keep customers informed of appointment updates and scheduling changes
• Address customer questions and scheduling concerns with professionalism
• Assist with general administrative and office support tasks
• Maintain accurate customer information and scheduling records
• Participate in an after-hours on-call rotation as needed

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

Job requirements

• 1 to 3 years of customer service, call center, or dispatch experience
• Administrative experience or experience in the home services industry is preferred
• High school diploma or equivalent
• Typing speed of at least 45 words per minute
• Working knowledge of Microsoft Office applications
• Strong communication, customer service, and organizational skills
• Ability to manage multiple tasks in a fast-paced office environment
• Ability to remain seated for extended periods during scheduled shifts
• Experience with DESCO software is a plus

Al Coronado Plumbing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

Pay: $18.00 - $22.00 per hour

Benefits:

• Health insurance
• Professional development assistance

Work Location: In person