Patient Support Supervisor - Pharmacy Technician
Shields Health Solutions · Waipahu, Hawaii · Posted Jul 3, 2026 · $70,000 to $90,000 a year
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Remote
Specialty Pharmacy | Team Leadership | Healthcare Operations
About the Role
Shields Health Solutions is seeking a motivated, results-driven leader to join our growing Patient Support Center
. This role is ideal for someone who enjoys leading teams, improving performance, and delivering excellent patient care in a fast-paced specialty pharmacy environment
.
You’ll oversee daily operations, coach team members, and ensure high-quality patient support and service level performance
.
- Lead and manage a team of Patient Support Associates
- Provide coaching, performance management, and development
- Support hiring, onboarding, and training
- Motivate team members in both remote and onsite environments
- Ensure medication access through refills, prior authorizations, and financial assistance
- Manage support across hospitals/clinics to ensure timely patient care
- Maintain service level goals and quality standards
- Oversee pharmacy workflows (claims, deliveries, coordination of care)
- Conduct system audits and manage workflow efficiency
- Partner with hospital stakeholders through regular meetings
- Lead team meetings, track performance, and identify improvements
- Collaborate cross-functionally on projects and process enhancements
- Manage PTO, timekeeping, and reporting
- Coordinate training and system access
- Maintain confidentiality of sensitive healthcare data
Qualifications
- 3+ years pharmacy technician experience (
specialty preferred
)
- High School Diploma or GED required
- Bachelor’s degree (preferred or in progress)
- Strong leadership, coaching, and communication skills
- Ability to influence and collaborate across teams
- Operational and project management expertise
- Proficiency in Microsoft Excel & Word
- Experience with pharmacy/EMR systems (Willow, QS1, RX30 a plus)
- Highly organized, patient-focused, and detail-oriented
- Up to 20% travel for remote roles outside core locations
Join Shields and lead a team that makes a real impact on patient care every day.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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