IT Lead Help Desk Technician

The Lead Help Desk Technician is a role working to ensure the Help Desk team provides an exceptional customer experience to our stores, support center, and distribution center associates. This position requires an elevated level of experience and knowledge to provide all new and existing Help Desk Technicians with guidance and ongoing training. Grow your career with a retail company built on 43 years of success and earn a 20% discount on all your Ollie’s purchases. Publicly traded since 2015 and recognized by Yelp as the Fastest-Growing Brand of 2025, we’re 650+ stores strong in 35 states and deeply committed to expanding our national footprint.