Starlink Account Manager (State & Local Government)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

STARLINK ACCOUNT MANAGER (STATE LOCAL GOVERNMENT)

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Account Management team serves as the point of contact for customers from contract signature, through successful activation, ensuring all contract terms are fulfilled while and identifying new opportunities to generate business with enterprise customers. Prior to contract signature, the team will have a key role in ensuring that the commitments we make are ones we can successfully execute to.

In the past year, the Starlink team has signed contracts with customers who will deploy high speed internet at a pace and for use cases previously not possible. The team has designed the product to be self-service, and we need to similarly evolve our team and systems to enable large enterprises to manage Starlink themselves, minimizing humans-in-the-loop. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy, supporting excellent teams, and managing complex cross-functional projects.

RESPONSIBILITIES:

Act as the primary point of contact for a robust portfolio of assigned government customers and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on:

Delivering impeccable customer service, including efficient acknowledgement and resolution of issues

Building relationships to identify requirements and manage expectations

Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business

Retaining and growing the value of accounts

As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule

Serve as the team’s internal expert in the State Local / Local Regional government vertical in specific regions, shaping strategic direction and routinely leading high-impact commercial decision-making within the vertical and region in partnership with other teams

Autonomously identify, design, and lead implementation of new processes and system improvements that will broadly accelerate growth for customers or enable the internal team to scale rapidly

BASIC QUALIFICATIONS:

Bachelor's degree; OR high school diploma/equivalency certificate and 5+ years of professional business development, operations, engineering, or account management experience

3+ years of experience in account management, customer success, or business operations

1+ years of experience working with government customers

PREFERRED SKILLS AND EXPERIENCE:

3+ years of experience working with customers to support a technical product/service

3+ years working with State Local / Local Regional government customers

Significant knowledge or experience in one or more of the following industries: public sector, telecommunications, manufacturing, satellite communications and/or supply chain

Experience managing multiple complex projects and delivering under tight deadlines and resource constraints

Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills

Significant technical knowledge of Starlink or telecommunications in at least one key area: satellites, ground network, user terminals, or related technology

Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features

Track record of demonstrating sound business judgement, evaluating alternatives, and making recommendations that were adopted and ultimately successful

Ability to negotiate successfully, especially after a contract is signed

Excellent written and verbal communication skills, including ability to craft and present professional presentations at all levels

Ability to manage execution of significant or complex contracts including initial intake, renegotiation of terms, and schedules

ADDITIONAL REQUIREMENTS:

Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts

Must be willing to travel to other SpaceX offices and customer locations as needed

COMPENSATION AND BENEFITS:

Pay range:

Account Manager: $115,000.00 - $150,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package …