Customer Service Representative - Full Time

WorldVia Travel Network is a leading, innovative company supporting thousands of independent travel business owners across the U.S. Our team is passionate about helping our members succeed—delivering exceptional service, solutions, and support every day. Join a dynamic team where your work truly matters, and your ideas are valued.

The Opportunity

Are you energized by helping others, solving problems, and creating a positive member experience? We’re searching for a Member Success Specialist to join us. In this role, you’ll be the friendly, knowledgeable voice and advocate for our agency members—ensuring they get the answers, support, and encouragement they need to thrive.

What You’ll Do

Respond promptly to member inquiries via phone, email, video calls, and live chat

Guide new members and make sure they’re excited about our programs and resources

Troubleshoot issues, investigate solutions, and coach members through next steps

Maintain accurate member records and document solutions in our systems

Collaborate with the Agency Development & Service Delivery team and other departments to resolve advanced queries

Inform members about additional products and services to help their business grow

Meet personal and team support quotas and revenue targets

Always champion an outstanding member experience