Customer Service Representative CSR
Tom Drexler Plumbing Air & Electric · Louisville, Kentucky · Posted Jul 2, 2026
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Customer Service Representative (CSR) – Tom Drexler Plumbing, Heating, Air & Electric
Location: Louisville, KY 40218 - This is an ON-SITE POSITION
Work Type: Full-Time
Schedule: There are three schedules we are looking to fill:
Monday - Friday 9 AM - 6 PM with a Saturday Rotation
Monday - Friday 8 AM - 5 PM with a Saturday Rotation
Tuesday - Saturday 8 AM - 5 PM (Sunday & Monday as Days Off weekly)
Compensation: $16–$19 per hour
Reports To: Customer Service Manager
About Tom Drexler Plumbing, Heating, Air & Electric For more than 30 years, Tom Drexler Plumbing, Heating, Air & Electric has been Louisville’s trusted name in residential services. We’ve built our reputation on exceptional customer care, honest business practices, and a commitment to developing long-term careers for our employees.
Why Join Our Team?
Weekly pay
Full Medical, Dental, and Vision Insurance
401(k) with company match
Paid Time Off (PTO) and Paid Holidays
Company-paid Life Insurance, Short- and Long-Term Disability
Employee Assistance Program (EAP)
Opportunities for advancement—promotion from within encouraged
Supportive, team-oriented company culture
What You’ll Do
Handle a high volume of inbound calls with professionalism, accuracy, and confidence
Convert inbound inquiries into scheduled, revenue-generating service appointments
Make outbound calls to schedule, confirm, and follow up on customer appointments
Resolve customer concerns calmly and professionally in real time
Enter and maintain data accurately within CRM systems (attention to detail is critical)
Partner with field technicians and internal teams to eliminate scheduling errors
Follow up with customers after service to ensure satisfaction and identify additional needs
Participate in ongoing training and stay updated on service offerings, promotions, and procedures
Required
What We’re Looking For
Previous call center or customer service experience
Strong communication and active listening skills
Customer-first mindset with the abil