Roofing Labor Crew Coordinator & Account Manager (Bilingual - English/Spanish)

Roofing Labor Crew Coordinator & Account Manager

Who We Are

Xperience Roofing is redefining the contractor experience by delivering a seamless, customer-first approach to roofing. Our leadership team brings both business expertise and hands-on construction experience, setting us apart in the industry. We are committed to our X-Factor Philosophy, ensuring top-tier service for our customers, partners, and employees.

If you are motivated, hardworking, and ready to build a lucrative career, we want you on our team.

Position:

We are seeking an experienced Roofing Labor Crew Coordinator & Account Manager to oversee roofing projects from scheduling through completion. This role is responsible for coordinating labor crews, managing project timelines, communicating with customers, and ensuring every roofing job is completed efficiently, safely, and to company quality standards.

The ideal candidate is fluent in both English and Spanish, has hands-on roofing industry experience, understands the complete roofing process from inspection to final completion, and can effectively manage multiple crews and projects simultaneously.

Key ResponsibilitiesCrew Coordination & Scheduling

• Schedule, dispatch, and coordinate roofing labor crews to ensure projects start and finish on time.
• Maintain daily communication with all roofing crews regarding schedules, job progress, material needs, and project expectations.
• Resolve scheduling conflicts, weather delays, and labor availability while minimizing downtime.
• Verify crews arrive on-site prepared with the appropriate labor, equipment, and materials.
• Monitor crew productivity and provide updates to management throughout each project.

Project Management

• Manage roofing projects from contract approval through final completion.
• Understand every stage of a roofing installation, including:
• Material ordering
• Delivery coordination
• Tear-off
• Decking repairs
• Underlayment
• Flashing
• Roofing installation
• Ventilation
• Final inspections
• Punch list completion
• Track project milestones and proactively identify issues before they impact production.
• Ensure jobs are completed according to company quality standards and manufacturer specifications.

Customer & Account Management

• Serve as the primary point of contact for homeowners throughout the construction process.
• Keep customers informed on scheduling, project status, weather delays, and completion timelines.
• Address customer questions and resolve concerns professionally and promptly.
• Coordinate final walkthroughs and ensure customer satisfaction before project closeout.

Material & Vendor Coordination

• Coordinate material deliveries with suppliers to ensure materials arrive on time and accurately.
• Verify material orders before delivery and quickly resolve shortages or discrepancies.
• Communicate with suppliers regarding special orders, returns, and delivery schedules.
• Monitor inventory needs and coordinate with warehouse staff when necessary.

Field Quality Control

• Conduct job site visits throughout the installation process.
• Ensure crews follow company installation standards and safety procedures.
• Use CompanyCam to document projects with before, during, and after photos.
• Identify workmanship issues early and coordinate corrective action with crews.
• Verify jobs are fully completed before submitting for final inspection or customer walkthrough.

Operations & Administration

• Maintain accurate project notes within the CRM and project management systems.
• Update job statuses, production schedules, and completion dates daily.
• Track labor performance, production metrics, and project timelines.
• Maintain organized documentation for each project, including photos, change orders, permits, and completion records.
• Coordinate with production managers, sales representatives, and office staff to ensure seamless project execution.

Leadership & Communication

• Build strong working relationships with roofing crews, subcontractors, suppliers, and customers.
• Communicate clearly and professionally in both English and Spanish.
• Hold crews accountable for attendance, quality, timelines, and professionalism.
• Assist in onboarding and training new crews on company expectations and processes.
• Foster a culture of accountability, teamwork, and exceptional customer service.

Required

• Fluent in English and Spanish (written and verbal).
• 3+ years of roofing industry experience.
• Strong understanding of residential roofing systems and installation processes.
• Experience coordinating roofing crews or managing roofing production.

Additional Details

• Full-time position with opportunities for advancement.
• Typical schedule: Monday–Friday, with occasional Saturday work as needed.
• Must follow all company safety policies and maintain a professional image while representing the company.

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• Flexible schedul…