Senior Executive Assistant, Global Customer Solutions | United States | PST or MST | Remote

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. Today, more than 35 million users and 7,000+ customers – including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce – trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X .

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity:

Grafana is looking for a highly motivated Senior Executive Assistant to support our SVP, Global Customer Solutions. This is not a traditional EA role. While you will bring strong executive support skills to the table, the primary differentiator here is your ability to think and operate as a program manager - owning the coordination, organization, and forward momentum of a broad portfolio of strategic initiatives across our global Customer Solutions organization.

Working closely with the SVP, you will serve as an operational hub for the team - ensuring programs move forward, decisions get made, and nothing falls through the cracks. You are someone who sees coordination as a strategic function, not an administrative one. You are energized by complexity, thrive in fast-moving environments, and take pride in bringing structure to ambiguity.

You bring excellent verbal, written, and organizational skills along with a consistent track record of supporting senior executives and driving programs in a dynamic, high-growth tech environment. You are high energy with a fun-loving, empathetic attitude, yet you are a mature professional gifted with the ability to handle challenging situations with grace and tact. You are not just eager to learn - you are proactive about leveraging AI tools and automation to make yourself and the people around you more effective.

What You’ll Be Doing:

Executive Support

Maintain a busy calendar and daily schedule for the SVP, fielding and prioritizing requests with sound judgment

Coordinate extensive domestic and international travel

Help triage, organize, and draft responses to emails as necessary

Manage expenses in a proactive, fiscally alert manner

Ensure and maintain confidentiality of all appropriate communications and documents

Attend meetings, document discussions, and distribute action items

Coordinate and host group meetings, leadership meals, and management team off-sites

Work with sales and customer success teams to coordinate customer meetings and visits

Help plan and execute events and leadership meetings, including occasional domestic and international travel for logistics and on-site support

Handle occasional personal tasks for the executive as needed

Work closely with other EAs at Grafana to coordinate on events, calendars, and best practices across a globally distributed organization

Coordinate temporary office and meeting space as needed

Program Management

Own the operational cadence of the Global Customer Solutions org - tracking active programs, surfacing blockers, and ensuring key initiatives stay on schedule

Maintain a centralized program tracker across all strategic workstreams, providing the SVP and leadership team with a clear, real-time view of status, priorities, and open decisions

Drive accountability across cross-functional programs by coordinating with team leads, following up on commitments, and escalating when needed

Help design and implement lightweight but effective program management processes and frameworks that scale with the team

Help prepare and maintain materials for leadership reviews, all-hands meetings, and executive briefings - including agendas, status decks, and pre-reads

Assist in the planning and execution of quarterly business reviews and organizational planning cycles

Identify inefficiencies in how the team operates and bring forward proposals to improve them

Serve as a coordination layer between the SVP and key internal stakeholders including Sales, Marketing, Finance, People Ops, and Product

Support the rollo…