Norwegian Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria

Norwegian Speaking Fitbit Products Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organizations across a wide range of industries. With a strong reputation for excellence, integrity, and candidate-first service, we have successfully placed thousands of professionals in rewarding careers throughout Europe and beyond. At Mercier Consultancy Group, we don't just find you a job — we help you build a career you're proud of.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a Norwegian Speaking Fitbit Products Support Specialist position in Bulgaria — an exciting on-site role based in the vibrant city of Sofia. This position is ideal for Norwegian-speaking professionals who are passionate about health, fitness, and wellness technology, and who thrive in a dynamic, customer-focused environment. As part of a dedicated support team servicing one of the most iconic brands in the global fitness and wellness industry, you will play a vital role in helping Norwegian-speaking users get the most out of their Fitbit devices and digital wellness journey. If you are searching for Norwegian-speaking jobs that combine your love of fitness and wellness with outstanding career prospects, this is the perfect role for you.

Key Responsibilities

Deliver exceptional customer support to Norwegian-speaking Fitbit users via phone, email, and live chat, assisting with product inquiries, technical issues, and account management in the fitness and wellness context.

Provide expert guidance on Fitbit devices, accessories, and the Fitbit health and wellness platform, including activity tracking, heart rate monitoring, sleep analysis, and fitness goal features.

Troubleshoot hardware and software issues with Fitbit wearables, offering clear, step-by-step resolution support in Norwegian to ensure a seamless user experience.

Educate customers on how to maximize their Fitbit products to support their personal health, fitness, and wellness goals, demonstrating genuine enthusiasm for the brand and its lifestyle mission.

Accurately document customer interactions, feedback, and case outcomes in the internal CRM system, maintaining high data quality standards.

Escalate complex technical or product issues to the appropriate specialist teams, ensuring timely follow-up and satisfactory resolution for the customer.

Stay up to date with the latest Fitbit product launches, firmware updates, and wellness technology trends in order to provide informed, current support to users.

Collaborate with a multicultural team to share best practices, contribute to team performance targets, and uphold the highest standards of customer satisfaction in the fitness and wellness sector.