Retail Security Specialist

Join our team at Ross, a leading off-price retail chain with over 2,200 stores and a strong commitment to success and growth. We are dedicated to providing our customers with a diverse selection of high-quality brands and trendy merchandise at exceptional prices, creating a fun and exciting treasure hunt experience!

As a part of our valued team, you will enjoy:

• Success: Pursue excellence and continuously learn and grow.
• Career Growth: We develop industry-leading talent because our success depends on yours.
• Teamwork: Collaborate with others to solve challenges and find effective solutions.
• Diversity, Equality & Inclusion: We celebrate diverse backgrounds and ideas, making us a stronger community.

Our corporate headquarters are located in Dublin, CA, with additional buying offices in New York City, Los Angeles, and Boston, and eight distribution centers across the nation. With projected revenues of $22.8 billion in 2025, we are a Fortune 500 company committed to creating an inclusive work environment with ongoing opportunities for learning and development.

GENERAL PURPOSE: The Retail Security Specialist has a visible presence at store entrances and exits, working to prevent theft and fraud while ensuring a safe environment for both associates and customers. You will greet customers warmly, establishing a friendly atmosphere that deters theft through your presence and adherence to our policies. You will work closely with store leadership to minimize loss and enhance operational efficiency.

ESSENTIAL FUNCTIONS:

• Maintain a Safe & Secure Environment: Prioritize safety by practicing safe behaviors and assisting in creating a secure atmosphere.
• Develop Great Teams & Partnerships: Offer excellent customer service by welcoming customers with a smile and answering questions courteously. Engage with team members and recognize their efforts.
• Mitigate Theft & Fraud: Monitor for suspicious behavior and communicate findings to store leadership, following best practices for theft prevention.
• Minimize Operational Shortage: Educate and train associates on loss prevention strategies and ensure compliance with checkout protocols.

COMPETENCIES: Manage work processes, business acumen, planning and aligning, collaboration, leading by example, effective communication, and ensuring accountability.

QUALIFICATIONS:

• High school diploma or equivalent; AA degree preferred.
• One year of retail supervisory experience or equivalent training.
• One year of loss prevention/security training preferred.
• Active Security Guard License preferred.
• Ability to thrive in a fast-paced environment with strong communication skills and excellent customer service abilities.
• Must meet all legal requirements for security positions including background screening and drug testing.

PHYSICAL REQUIREMENTS/ADA: Regular attendance and timeliness are crucial. Ability to stand and move around the store for extended periods and lift over 25 lbs.

SUPERVISORY RESPONSIBILITIES: None

DISCLAIMER: This job description summarizes primary duties and responsibilities and is subject to change at management's discretion. Ross is an equal employment opportunity employer, committed to attracting, hiring, and developing a diverse workforce.