Technology Training Specialist
Otterbein · Lebanon, Ohio · Posted Jun 30, 2026
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Otterbein SeniorLife is seeking a passionate, collaborative, and innovative Technology Training Specialist to join our team. This position plays a key role in helping partners across the organization confidently and effectively use technology to better support elders, families, and fellow partners.
The Technology Training Specialist supports Otterbein’s mission and values by creating engaging technology training programs, maintaining technology standards, and promoting continuous learning across the organization. This role combines technology expertise, communication, instructional design, and relationship-building to ensure partners feel supported, empowered, and successful in using organizational systems and tools.
The ideal candidate is passionate about helping others learn, can simplify technical concepts into easy-to-understand training, and thrives in a collaborative environment focused on service, accountability, and continuous improvement.
Technology Standards Governance
Partner with IT leadership and organizational stakeholders to define, document, and maintain technology standards and best practices
Translate technical policies and procedures into clear, user-friendly training materials
Maintain and support standard operating procedures related to technology usage
Promote responsible and effective use of organizational technology resources
Training Program Design Delivery
Design and deliver role-based technology training programs for partners across the organization
Create engaging learning materials including:
User guides
Job aids
Knowledge base articles
Instructional videos
Facilitate both live and recorded training sessions
Evaluate training effectiveness and continuously improve training content based on feedback and adoption metrics
Learning Management System (LMS) Administration
Implement and administer the organization’s technology-focused Learning Management System (LMS)
Develop structured learning paths and training curriculums
Track course completion, certifications, and compliance metrics
Maintain accurate training documentation and reporting
Certification Curriculum Development
Develop certification-based learning programs aligned with organizational roles and systems
Ensure training materials remain current with changing technology, policies, and best practices
Support onboarding and ongoing partner development initiatives
Collaboration Continuous Improvement
Collaborate with IT teams and leaders across departments and locations
Identify training gaps and opportunities for improvement
Serve as a positive ambassador for Otterbein through knowledge sharing and support
Promote a culture of continuous learning, accountability, and personalized service
Qualifications Experience
Bachelor’s degree in Information Technology, Education, Instructional Design, or related field; or equivalent work experience
Proven experience developing and delivering end-user technology training in an enterprise environment
Experience creating instructional materials such as user guides, training videos, and job aids
Hands-on experience implementing or administering a Learning Management System (LMS)
Strong ability to explain technical concepts in a clear, concise, and user-friendly manner
Excellent written, verbal, and presentation skills
Proficiency with Microsoft 365 applications
BENEFITS*
Health Wellness
Medical Insurance with free virtual doctor visits
Vision Dental Insurance
Pet Insurance
Life Insurance
Employee Assistance Program (EAP) for personal and professional support
Financial Security
401(k) Retirement Savings Plan with company match
Paid Time Off (PTO) that accrues immediately from day one
Paid Holidays for a healthy work-life balance
Access to DailyPay , enabling you to access up to 100% of your earned wages on a daily basis
Tuition Reimbursement up to $5,250 per year for ANY field of study
Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
Legal Identity Theft Protection
Growth Development
University Partnerships with University of Cincinnati, University of Toledo , and Hondros College for exclusive tuition discounts
Multiple Partner Discounts available for various products and services through Access Perks
Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work
*Some benefits, including PTO and tuition reimbursement, are based on hours worked.
Apply today and begin a meaningful career as an Technology Training Specialist at Otterbein!