Norwegian Speaking Customer Service Agent For Miele - Work Remote In Greece

Norwegian Speaking Customer Service Agent For Miele

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, proudly connecting top-tier multilingual talent with world-class organisations across the continent. With a proven track record of placing thousands of professionals in rewarding careers abroad, we specialise in matching the right people with the right opportunities — wherever they may be. At Mercier Consultancy Group, we are committed to delivering an exceptional candidate experience from the very first point of contact all the way through to successful placement and beyond.

Job Overview

Mercier Consultancy Group is thrilled to present an outstanding opportunity for a Norwegian Speaking Customer Service Agent For Miele position in Greece — one of the most exciting Norwegian-speaking jobs currently available in the European market. In this role, you will serve as the primary point of contact for Norwegian-speaking customers of Miele, one of the world's most prestigious consumer electronics and premium home appliance brands, delivering expert guidance, technical support, and outstanding service experiences. This is a fully remote role based within Greece, offering you the perfect blend of professional growth in the consumer electronics industry and an enviable Mediterranean lifestyle.

Key Responsibilities

Provide prompt, knowledgeable, and professional customer support to Norwegian-speaking clients regarding Miele's range of premium consumer electronics and home appliances via phone, email, and live chat channels.

Assist customers with product enquiries, technical troubleshooting, and guidance on the operation of Miele's consumer electronics products, ensuring a seamless and satisfying customer journey.

Accurately log and manage customer interactions, complaints, and resolutions within the company's CRM system, maintaining detailed and up-to-date records at all times.

Collaborate closely with internal technical and product specialist teams to resolve complex consumer electronics-related issues efficiently and effectively.

Guide customers through warranty claims, product registration processes, and after-sales support procedures in accordance with Miele's premium service standards.

Proactively identify opportunities to enhance the customer experience and communicate feedback regarding recurring consumer electronics issues to the relevant departments.

Stay continuously informed about Miele's latest consumer electronics innovations, product updates, and service policies to ensure advice given is always accurate and current.

Meet and consistently exceed key performance indicators including customer satisfaction scores, first-contact resolution rates, and response time targets.