Bilingual Healthcare Customer Service Representative

Your potential has a place here with TTEC’s award-winning employment experience. As a Bilingual Healthcare Customer Service Representative working remotely from your home in California, you’ll play a crucial role in bringing humanity to business.

At TTEC, we pride ourselves on our amazing purpose, team, and company culture, as evidenced by our Great Place to Work certification in the United States!

What You’ll Be Doing

If you have a passion for helping others and providing peace of mind, this role is for you. You will support consumers by engaging thoughtfully and assisting in resolving questions related to their healthcare needs, ensuring their experience is nothing short of exceptional.

During a Typical Day, You’ll

• Answer incoming calls from customers.
• Engage thoughtfully to understand customers' needs.
• Conduct research across multiple systems to resolve inquiries.
• Provide clear and accurate information to help consumers navigate healthcare options.
• Manage a high volume of interactions while maintaining professionalism and quality.
• Follow a structured schedule, including designated breaks and lunches.

What You Bring to the Role

• At least 6 months of customer service experience.
• Bilingual in English and Laotian.
• High school diploma or equivalent.
• Strong empathy, patience, and attentiveness to customer needs.
• Comfort working with computer systems and Windows-based applications.
• A distraction-free, designated home workspace.
• A secure, high-speed wired internet connection (minimum 25 mbps).

What You Can Expect

• Support for your career and professional development.
• Full, engaging days spent assisting consumers meaningfully.
• An inclusive, community-minded culture encouraging giving back.
• A global team of curious lifelong learners guided by our company values.
• Base hourly wage starting at $22.65.
• A comprehensive benefits package including PTO, tuition reimbursement, health, and wellness incentives.

In this role, you'll undergo engaging, instructor-led online training sessions that utilize webcam video and audio, fostering visual connections with trainers, leaders, and fellow teammates. Webcam participation is required during TTEC and client-required training sessions and is encouraged during coaching to enhance collaboration. You will have access to personalized coaching and thousands of free courses for your growth. While skills can be acquired, your caring, supportive nature is what truly distinguishes you.

You will report to a Team Lead, and we are consistently hiring for this role. Your contributions will directly influence customer experiences and the success of our team.

About TTEC

TTEC is a global consulting, technology, and managed services company that enhances brands' ability to deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands daily, starting with the talent behind the experience.

At TTEC, we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams, reflecting the communities we serve.

Primary Location: US-CA-McClellan

Job: Customer Care Representative