Client Care Specialist & Receptionist

Overview

Join us at Metropolitan Veterinary Specialists & Emergency Service in Louisville, KY, as a Full-Time Client Care Specialist/Receptionist! If you’re passionate about animal well-being and love engaging with clients, this opportunity is thrilling. You’ll play a crucial role in delivering exceptional client care while ensuring a welcoming atmosphere in our busy veterinary hospital.

Responsibilities

• Greeting clients warmly as they enter the veterinary office.
• Managing incoming calls and scheduling appointments with precision.
• Processing patient records and providing detailed information about services.
• Collaborating closely with veterinarians and support staff to ensure each pet receives the attention it deserves.
• Handling client inquiries with empathy and professionalism, creating a comforting atmosphere during stressful situations.
• Working 4 ten‑hour shifts: Wednesday & Thursday 2pm – 12pm; Saturday & Sunday 8am – 6pm.

Qualifications

• High School diploma (required).
• At least 2 years of experience in a veterinary office or similar medical office.
• Passionate about client and patient care.
• Experience with phone triage and multi‑extension phone systems.
• Dependable.
• Strong communication skills and ability to collaborate effectively with the veterinary team.
• Proactive problem solver who remains calm under pressure.

Benefits

Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Competitive Salary ($17.00 per hour), Paid Time Off, Employee Discounts.

About MVSES

With over 20 years of specialty experience and more than a decade of expertise in emergency medicine, Metropolitan Veterinary Specialists & Emergency Service provides exceptional veterinary care throughout the Louisville area, Kentucky, and southern Indiana.