Customer Sales Support Supervisor

Customer Sales Support Supervisor

Location: Sandy Springs, GA

Employment Type : Full-Time, On-Site

Serenity is scaling its member support operation and we're looking for a Call Center Supervisor who knows how to run a high-performing team. This isn't a hands-off role — you'll be close to the work, close to your team, and close to the numbers every single day. If you've built your career supervising in call center or sales environments, you'll be comfortable here from day one. No industry-specific background required — we bring you fully up to speed.

What You'll Own

Run daily call floor operations with a sharp eye on quality, efficiency, and team output

Build and execute individual development plans for each team member, consistently

Use call monitoring and performance dashboards to diagnose issues and act on them fast

Handle escalated situations before they become problems — calm, direct, and resolution-focused

Own compliance with operational standards and internal workflow requirements

Keep the floor running at a productive pace that doesn't burn people out

Build a culture where accountability is the norm and improvement is always the goal

What You Need to Bring

At least 2 years of supervisory experience in a call center or sales environment

Demonstrated ability to manage team KPIs and move numbers in the right direction

Background in hospitality leadership, high-volume retail management, or premium service operations is a strong differentiator — those environments build exactly the instincts this role requires

Confident making real-time decisions when things get unpredictable on the floor

Organized, consistent, and detail-oriented across every shift — not just when leadership is watching

Nice to Have

Experience leading teams through rapid scaling or operational change

Familiarity with scheduling-driven or appointment-based call environments

A track record of promoting from within your own teams

What's in It for You

Competitive pay

90% employer-paid medical, dental, and vision coverage

401(k) retirement plan

10 PTO days to start, increasing to 15 after year one, plus 10 paid holidays

Referral bonuses when you help us find great people

Genuine upward mobility inside an organization that is actively growing

About Serenity

Serenity is a technology-driven company operating across 8 states, supporting a network of over 150 providers and the members they serve. Our call operations team is central to how members experience our company — and we take that seriously. We're looking for supervisors who take it seriously too. If you want to lead a high-performing team inside a company that's moving fast and investing in its people, this is the right seat.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.