Client Support Services/Dispatcher (services)
Bristol Bay Native Corporation · Washington, District of Columbia · Posted Jul 6, 2026
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Service Order Dispatcher
TSS is seeking a Service Order Dispatcher to support our ongoing mission in Washington, D.This role requires a Top Secret Clearance.
Receives, records, and distributes work orders to service crews upon customers' requests for service received through the Building Operations Center (BOC). Records information, such as name, address, and service to be rendered.
Distributes work orders to service crew. Schedules service call and dispatches service crew.
Calls or writes customer to ensure satisfactory performance of service.
Keeps record of service calls and work orders.
Receive and process customer service requests via phone, email, or online platforms
Assign and dispatch service technicians to customer locations for repair and maintenance services
Schedule appointments and maintain a calendar of service orders and technician availability
Update customers on service appointment status, estimated arrival times, and any changes to the appointment schedule
Maintain accurate and up-to-date records of service orders, including customer information, service history, and technician reports
Work closely with service technicians to ensure timely completion of service orders and customer satisfaction
Monitor inventory levels and order supplies as needed for service technicians
Respond to customer inquiries and resolve complaints in a professional and timely manner
Collaborate with other departments and managers to ensure efficient and effective service delivery
High school diploma or equivalent
Strong communication and customer service skills
Proficiency in computer and scheduling software
Prior experience in dispatching or customer service is preferred
Ability to use a computer and phone for extended periods of time
TSS offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement