Center Manager (Full-time) - Southern California

We want people to look + feel amazing. “Look good feel good” isn’t just a cute phrase around here. We make it happen, in real life, every single day. It’s all about innovation, personalization, and connection. No two people are ever alike, and neither are their treatments. We have high standards. Our treatments are curated from nothing but the best. We believe chic and high-end should still be friendly and approachable. This is OrangeTwist. Your treatment shop.

24 locations and growing

7 different types of treatments in 1 shop

Our current eNPS (Employee Net Promoter Score) score of 75— Exceptional, world-class score — Extremely high employee's satisfaction and loyalty, showcasing a strong and positive work culture.

This is a pipeline job posting. While this position may not be immediately available, qualified candidates will be considered for future openings as they arise.

As a Center Manager, you will be responsible for overseeing the day-to-day operations at OrangeTwist Center(s). You will lead a team of employees, ensure excellent customer service, drive sales and profitability, and maintain a well-organized and efficient store environment. This role requires strong leadership, managerial skills, and a deep understanding of operations.

Locations:

1634 San Miguel Dr, Newport Beach, CA 92660

3865 Portola Pkwy Suite 900, Irvine, CA 92602

375 W Birch St suite 1-a, Brea, CA 92821

31001 Rancho Viejo Rd #120, San Juan Capistrano, CA 92675

8565 Irvine Center Dr, Irvine, CA 92618

730 S Allied Way Suite C, El Segundo, CA 90245

30750 Russell Ranch Rd suite f, Westlake Village, CA 91362

11710 Barrington Ct, Los Angeles, CA 90049

Schedule: 5 days a week, minimum 4 weekend days a month

Compensation: T otal compensation of $150k-$250k salary, based on performance

What You Will Do:

Meets and exceeds company revenue goals and KPIs.

Directs, implements, and maintains guest experience and service standards; efficient and professional guest check-in, friendly and educated team members, comfort and cleanliness of procedure rooms and lobby and resolves guest problems and complaints as needed

Develops, implements, and maintains programs/processes to enhance guest satisfaction and ensure front office operations are efficient and profitable

Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance, identifying problem areas and taking corrective actions

Develop team and hold accountable to the achievement of product and service sales and profitability goals

Prepares accurate and timely reports and correspondence as needed; responds to corporate requests

Submit schedule and staff hours to Regional Director for approval to ensure proper payroll management and adequate center coverage.

Establishes, modifies, implements, and monitors systems and procedures to enhance timely and efficient workflow

Ensures Center operations are maintained through appropriate planning and implementation of operations processes including; ordering supplies, inventory, security system, overall cleanliness, equipment maintenance and compliance with OSHA regulations.

Schedule education trainings and workshops with vendors and clinical operations, as needed, to provide staff with continuing education.

Utilize marketing tools to generate new business and host successful events.

Be aware of and comply with all federal, state and local labor and employment laws applicable to employees at the Center including licensure of Estheticians, Nurse Practitioners, Physicians Assistants and Registered Nurses

Supervising physician will delegate management tasks (scheduling, approving PTO, etc.) to the center manager for medical providers in the center

Qualifications :

College Degree or equivalent.

Minimum 2 experience as Center Manager, Store Manager, or similar role

Minimum 2 experience in leadership

Minimum 1 year experience in Medspa or similar (Preferred)

Perks

Forward-thinking, transparent, and inclusive company culture

Competitive salary, incentive plan, generous paid time off, sick time, and paid holidays

Comprehensive benefits package including medical, dental vision insurance

401k employee contributions, FSA, and dependent care options

Continuing education with our own University

Employee referral bonus program, employee resource groups, and professional development

All benefits dependent on role and eligibility

We’re accepting applications on an ongoing basis and will continue reviewing candidates until the role is filled.

All candidate email communication will be done through an @orangetwist.com email address. If you ever receive communication regarding a job posting from an entity that does not match that or seems concerning, please contact Recruiting@orangetwist.com .

OrangeTwist is a leading national Aesthetic treatment with a mission to make our clients look + feel amazing. OrangeTwist is “your treatment shop for body, face, and skin,” offering curated trea…