Senior Software Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

At NiCE, we we power the world’s leading customer experience platform. We’re looking for a Senior Software Engineer who thrives on solving complex problems at scale and wants to shape the future of data-driven CX. If you’re energized by big data, modern architectures, and mentoring others—this is your moment. As a Senior Software Engineer on our CXone Outbound Dialer Data Platform team , you’ll play a critical role in designing and delivering the data systems that drive insights for millions of interactions.

How will you make an impact?

Build and scale distributed systems that power our data lake and warehousing platform

Design, develop, and deliver high-performance, cloud-native microservices (AWS)

Own the full engineering lifecycle —from design and coding to testing, deployment, and production support

Develop ETL pipelines, data streams, and advanced data structures that fuel analytics and reporting

Write clean, maintainable, and scalable code with a strong focus on quality and automation

Collaborate cross-functionally with Product, QA, Data, and Analytics teams

Lead technical discussions, influence architecture decisions, and propose innovative solutions

Mentor and elevate junior engineers , fostering a high-performing team culture

Drive adoption of modern technologies , including AI-assisted development and data engineering practices

Ship impactful features in an Agile environment

Solve complex data and system design challenges

Optimize performance across large-scale distributed systems

Partner with stakeholders to bring ideas to life

Review code, share knowledge, and continuously improve team practices

Experiment with emerging tech like AI coding agents and intelligent data pipelines

Have you got what it takes?

7+ years of experience building and scaling production software

Strong expertise in Java, C#, .NET, and SQL

Proven experience with AWS-based microservices architectures

Experience with modern data systems (ETL, pipelines, streaming, or warehousing)

Solid understanding of object-oriented design, design patterns, and testing practices

Experience with AI developer tools (e.g., Claude, Codex), Prompt Engineering, or RAG concepts

Excellent problem-solving, communication, and decision-making skills

A passion for collaboration, mentorship, and continuous learning

Ability to thrive in a fast-paced, high-impact environment

Bonus Points

Experience with Kafka, Scala , or streaming platforms

Familiarity with NoSQL databases (MongoDB, DynamoDB)

Knowledge of REST, WebSockets, or gRPC services

Experience in CI/CD environments and automation tooling

Background in telecommunications, call centers, or CX platforms

Prior technical leadership experience

About the Team

Our team is at the heart of CXone’s data ecosystem . We own the systems that power outbound dialer reporting—ensuring accurate, real-time data flows through our data lake, pipelines, and warehousing infrastructure .

Here, you’ll:

Work on high-scale “big data” challenges that directly impact customer insights

Partner closely with reporting and analytics teams to evolve data models and algorithms

Gain deep expertise across the entire CXone data platform

Help drive adoption of next-gen technologies and architectures

If you’re passionate about building systems that turn data into decisions—and you want to work where your impact is visible at scale—you’ll feel right at home here.

Why NiCE?

Work on a market-leading platform used globally

Solve meaningful, complex engineering challenges

Be part of a culture that values innovation, ownership, and growth

Accelerate your career while shaping the future of CX technology

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. This role is located in our UT office located at 75 West Towne Ridge Parkway, Sandy, Utah 84070 https://www.nice.com/company/global-locations

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, wit…