Drain Performance Manager

If you're a proven leader who can develop people, drive performance, and hold a team accountable to results, you won't just manage a department; you'll help build the future of the trades.

The Big Task:

Lead, develop, and unify the Drain Service and Drain Sales teams into a single high-performance operation that consistently delivers outstanding customer experiences, strong conversion metrics, and sustainable revenue growth.

What You'll Do:

• Coach Drain Service Technicians and Drain Sales Specialists through regular field ride-alongs and real-time development
• Ensure technicians follow the NexStar Plumbing with Drain Tech Flow Chart on every call
• Ensure Drain Sales Specialists follow the NexStar Drain Sales Process
• Develop structured coaching plans to improve individual performance
• Conduct biweekly 1:1 meetings and quarterly Career Path Document reviews
• Lead weekly team meetings focused on training, accountability, and process improvement
• Build a culture where service technicians and sales specialists work as one team
• Own department revenue, gross margin, and overall performance results
• Drive lead turnover opportunities from service technicians to sales specialists
• Monitor callbacks, customer concerns, job profitability, and operational efficiency
• Resolve customer issues quickly while protecting the Thornton & Grooms reputation
• Identify and develop future leaders within the department

What We're Looking For:

• 3+ years of leadership experience in home services, plumbing, drains, or a related trade
• Proven ability to develop people and improve measurable performance outcomes
• Experience managing service, sales, or combined field operations teams
• Strong coaching, accountability, and communication skills
• High school diploma or equivalent required
• Continued education in leadership, management, or the trades preferred
• Valid driver's license with a clean motor vehicle record for the past three years
• Ability to pass a background check and 9-panel drug screening

Benefits

Unlimited PTO

Medical, Dental, Vision

401k with up to 4% match

Medical Clinic Onsite

Company Vehicle

and more!

If you're ready to lead from the front, build a winning team, and help elevate the professionalism, integrity, and honor of the trades—this is where you belong.