German-Speaking Financial Customer Service Agent - Remote, Greece

German-Speaking Financial Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, renowned for connecting exceptional multilingual talent with world-class organisations across a diverse range of industries. With a strong footprint across the European market and a deep specialisation in language-driven roles, we pride ourselves on delivering tailored career opportunities that genuinely transform lives. At Mercier Consultancy Group, we don't just fill positions — we build lasting partnerships between ambitious professionals and forward-thinking employers.

Job Overview

Mercier Consultancy Group is actively seeking a talented and driven German-Speaking Financial Customer Service Agent to join a dynamic, fast-growing FinTech organisation operating remotely within Greece. This is an outstanding opportunity for German-speaking professionals who are passionate about financial technology and customer excellence to build a rewarding career in one of the most exciting and innovative sectors in the world. If you are looking for German-speaking jobs that offer real career progression, competitive rewards, and the chance to work in the thriving FinTech landscape, this German-Speaking Financial Customer Service Agent position in Greece is the perfect next step for you.

Key Responsibilities

Deliver outstanding customer support to German-speaking clients across multiple channels — including phone, email, and live chat — within a fast-paced FinTech environment.

Assist customers with queries relating to digital payment solutions, online banking services, e-wallets, and other FinTech products and platforms.

Guide clients through account setup, verification processes, and the onboarding journey in a clear, professional, and empathetic manner.

Investigate, escalate, and resolve transaction disputes, payment issues, and account discrepancies in compliance with financial regulations and internal procedures.

Educate customers on the features, benefits, and functionality of the FinTech platform, ensuring they gain maximum value from the product.

Accurately document all customer interactions, case notes, and resolutions within the CRM system, maintaining a high standard of data integrity.

Collaborate closely with internal teams — including compliance, technical support, and fraud prevention — to deliver seamless end-to-end customer experiences.

Monitor and flag any suspicious activity or potential fraud in accordance with AML (Anti-Money Laundering) guidelines and regulatory requirements applicable to the FinTech sector.