Customer Solutions Analyst
Vitesse PSP · New York, New York, United States · Posted Jul 8, 2026
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Vitesse: Your next adventure awaits!
Join the team redefining payments for the global insurance industry.
About Us
At Vitesse, we're more than just a payments platform - we're the trusted financial infrastructure connecting the global insurance ecosystem. Tailor-made for insurers, brokers, MGAs, and TPAs, our unified platform optimizes claims funds, enables real-time global payments, and delivers full financial control.
Our impact is real: over $20 billion in payments across more than 200 countries, hundreds of millions returned to insurers' balance sheets, and counting. We're licensed in the UK (FCA), Europe (DNB), and New York (NYDFS), with more than 260 colleagues worldwide. Following our $93 million Series C investment from KKR, we're entering an exciting new stage of growth as we continue expanding across North America and Europe.
The Role
Reporting to Head of Operations, you'll join our growing US Operations team as a Customer Solutions Analyst, supporting customers through platform configuration, onboarding, optimisation and operational support while maintaining strong operational controls and customer experience.
What You'll Be Doing
Become a Vitesse product expert, supporting clients with platform setup, configuration, optimisation, and ongoing use.
Provide technical guidance and configuration support to clients and internal stakeholders.
Resolve customer enquiries and perform solution configuration updates.
Configure new client accounts and manage users, permissions, MFA, notifications, account updates and closures.
Support user access reviews and account configuration updates.
Support UK↔US migrations, SSO, mergers, pricing updates and legacy account restructuring.
Support onboarding, testing, UAT and platform releases.
Partner with Customer Support, Product, Engineering, Implementation, Pre-Sales and Customer Success.
Maintain documentation and meet SLA expectations.
Follow operational risk controls, verification processes and escalate high-risk requests.
Your Mission
Deliver an exceptional customer experience by becoming a trusted expert in the Vitesse platform while maintaining operational excellence, security and client service.
Success in Your First Year
Become a trusted product expert.
Independently manage customer configuration requests.
Support onboarding, migrations and platform enhancements.
Meet SLA and quality targets.
Drive continuous improvement opportunities.
Why You'll Love Working Here
Real impact, continuous learning, collaborative culture, and opportunities to grow alongside a scaling global fintech.