Front Office Manager
IHG · West Des Moines, Iowa · Posted Jun 28, 2026
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Staybridge Suites West Des Moines is seeking a strong, hands‑on Front Office Manager to lead the front desk team, oversee daily front office operations, and help drive a high level of accountability, professionalism, and guest service throughout the hotel.
This is not just a desk coverage role. We are looking for someone who can confidently lead employees, solve problems in real time, take ownership of guest concerns, and keep the front office running smoothly day in and day out. The right candidate is dependable, professional, organized, proactive, and comfortable holding team members accountable to standards.
What You’ll Do
Oversee the day‑to‑day operation of the front desk and guest service functions
Lead, coach, and hold front desk employees accountable for performance, service, accuracy, and professionalism
Handle guest complaints, service recovery, and operational issues before escalation to the General Manager
Train new front desk team members and help ensure all staff are following procedures correctly and consistently
Create and manage front desk schedules based on business needs and staffing coverage
Work front desk shifts as needed and provide direct operational support during busy periods or coverage gaps
Maintain strong visibility on property and serve as a leadership presence for the front office team
Help ensure policies, cash handling, guest service standards, and brand expectations are being followed
Partner with hotel leadership to improve team performance, guest satisfaction, and overall front office execution
Schedule & Availability Requirements
This role requires open and dependable availability . The Front Office Manager must be able to work a schedule based on operational needs, including:
Midday and evening leadership shifts such as 12:00 PM to 8:00 PM and 1:00 PM to 9:00 PM
Weekends
Most holidays
Front desk coverage shifts when needed
We are specifically looking for someone who understands that hospitality leadership requires being present when the hotel needs support most.
What We’re Looking For
Previous hotel front desk leadership or supervisory experience required
Strong hospitality background with the ability to lead by example
Excellent judgment, communication, and conflict‑resolution skills
Proven ability to manage employees, address performance issues, and maintain standards
Strong organizational skills and follow‑through
Ability to think independently, solve problems quickly, and stay calm under pressure
Reliable, professional, and comfortable taking ownership of the front office
Experience with hotel systems and front desk operations preferred
Why Join Us
Opportunity to step into a key leadership role with real impact
Supportive team environment
Employee hotel discounts
Competitive pay and advancement opportunity for the right candidate
If you are a strong hospitality leader who takes pride in accountability, guest service, and team performance, we encourage you to apply.
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