Enterprise Account Manager

Enterprise Account Manager

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

About The Opportunity

Join FCM as an Enterprise Account Manager and take ownership of some of our most strategic, high-value global clients. In this senior, customer-facing role, you will drive success across complex multinational travel programmes exceeding $100M spend. You will act as a trusted advisor, shaping commercial outcomes, enhancing traveller experiences, and leading cross-functional collaboration across the business. This is a high-impact opportunity to influence strategy while delivering measurable value to enterprise customers.

Key Responsibilities

• Own and manage the end-to-end customer journey for enterprise accounts
• Build and execute strategic business plans aligned to contract lifecycle timelines
• Drive customer profitability through commercial insight and upsell opportunities
• Lead Quarterly Business Insight Reviews (QBIRs) with strategic recommendations
• Manage programme objectives, milestones, and performance outcomes
• Interpret data and deliver actionable insights to optimise travel programmes
• Act as the primary relationship owner between FCM and the customer
• Collaborate across multi-functional teams including commercial, product, and analytics
• Support implementations and product adoption initiatives
• Identify opportunities to improve policy compliance, savings, and traveller satisfaction
• Provide expert advice on global travel and expense (T&E) programmes
• Drive senior-level stakeholder engagement, including C-suite communication
• Lead and influence multinational and multicultural teams
• Act as the bridge between Account Management and Consulting functions
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
• Other duties and tasks as assigned

Experience & Qualifications

• Minimum 10 years’ experience in the travel industry, preferably in account management
• Proven experience managing large, complex, multinational clients
• Strong commercial acumen with experience managing profitability and contracts
• Expertise in strategic account management and customer engagement
• Experience in change management and project delivery
• Advanced stakeholder management skills, including C-suite engagement
• Strong data analysis and interpretation capabilities
• Demonstrated leadership experience across cross-functional teams
• Strong presentation, communication, and storytelling skills
• Experience with global travel programmes and T&E environments
• Proficiency in MS Excel, Word, Outlook, Teams, Power BI
• Experience using Salesforce or similar CRM platforms
• Strong negotiation and relationship-building skills
• Ability to operate effectively in multinational and multicultural environments

Benefits Include

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

Location: Philadelphia, PA

Annual salary $112,500 plus commission/incentive earnings based on achievable targets.

We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at careers@us.flightcentre.com.