INSPIRE Leadership Development Program - Amusement & Family Entertainment Operations

The INSPIRE Leadership Development Program is an accelerated leadership pathway designed for driven and emerging hospitality leaders seeking to grow into a future management role within a luxury resort environment.

This immersive 18 month program provides hands on leadership experience across multiple areas of Resort Experience operations, including large scale event operations, technical event operations and warehousing, and family entertainment and childcare operations. Participants will work alongside experienced leaders while developing the operational knowledge, leadership capabilities, strategic thinking, and decision-making skills necessary to transition into their first management position.

The program begins with a strong focus on learning resort operations, SOPs, service standards, and leadership expectations through mentorship and guided development. As the program progresses, participants will take on increasing operational ownership and leadership responsibilities while preparing to become empowered and independent leaders.

This position is ideal for individuals who are eager to grow their hospitality leadership career, thrive in fast paced operational environments, and are passionate about creating exceptional guest experiences.

Leadership Development & Operations

Partner closely with Resort Experience leaders to gain exposure to leadership strategy, operational planning, and decision making

Learn and uphold Fairmont luxury service standards and Resort Experience operational expectations

Develop strong knowledge of SOPs, operational workflows, safety procedures, and guest experience standards

Support and perform talent acquisition in all roles

Support day to day operational leadership across multiple Resort Experience divisions

Demonstrate professionalism, accountability, initiative, and strong leadership presence

Foster a collaborative, guest focused, and positive team culture

Large Scale Event Operations

Support the planning, coordination, and execution of seasonal activations and resort events

Assist with operational readiness, staffing support, guest flow, and event logistics

Support entertainment operations, concessions, guest services, and operational execution during high volume periods

Partner with cross functional teams to ensure seamless event operations and guest experience delivery

Technical Event Operations & Warehousing

Support technical event installations, lighting and décor operations, and operational setup

Assist with warehouse organization, inventory readiness, refurbishment processes, and logistical support

Gain exposure to technical operations planning, safety standards, and equipment oversight

Support installation and strike timelines during seasonal activations and large-scale events

Family Entertainment & Childcare Operations

Support daily operations of family focused resort experiences including Camp Trailblazers and Day Camp programming

Assist with staffing readiness, operational execution, guest engagement, and program support

Gain exposure to childcare compliance standards, onboarding, training, and SOP execution

Support the development and delivery of engaging family experiences aligned with resort standards

Team Support & Guest Experience

Assist with colleague supervision, operational support, and training readiness

Support guest recovery situations and help resolve operational challenges professionally and efficiently

Maintain high standards of organization, presentation, cleanliness, and operational readiness

Participate in leadership development conversations, mentorship opportunities, and performance coaching

Are you ready to take on the challenge? We seek individuals who are passionate about people, with these skills and qualifications:

Minimum of 1-year cumulative experience in hospitality (within hotel environment, preferred) or a customer-service orientated environment (and/or experience in specific area you are applying);

Post-secondary education (i.e. bachelor’s, or master’s degree) in Hospitality or Business is an asset (However, applicants from all disciplines will be considered);

Desire to advance your hospitality career, with strong ability, engagement, and motivation;

Agile and works well in fast-paced environments, willing to learn and commit to a role;

Legal working eligibility in country you are applying, at this time we are unable to provide sponsorship

Previous leadership or supervisory experience leading teams within hospitality, events, entertainment, recreation, childcare, retail, or guest experience environments

Strong desire to grow into a management role within hospitality operations

Demonstrated leadership potential with a proactive, driven, and solution focused mindset

Strong communication, organizational, interpersonal, and problem-solving skills

Ability to adapt quickly in fast paced and changing operational environments

Ability to work flexible schedules including evenings, weekends, holidays, and peak seasonal periods

CPR & F…