Supervisor IT Desktop Support

The Supervisor of IT Desktop Support leads a geographically dispersed team of IT Specialists, ensuring consistent, high quality technical support across the firm. This role manages daily operations, staffing, scheduling, and performance to maintain reliable coverage and strong customer service. As a hands-on leader and primary escalation point, the Supervisor drives timely resolution of complex issues, enforces technical and service standards, and promotes a culture of accountability and continuous improvement.