Cust Care Rep I (contract)
Elevance Health · West Des Moines, Iowa · Posted Jul 7, 2026
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Job ID: JP00046661
Anticipated Start Date: 08/31/2026
Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date.
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists, and managers on non-basic issues.
Primary duties may include, but are not limited to:
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Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
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Analyzes problems and provides information/solutions.
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Operates a PC/image station to obtain and extract information, documents information, activities, and changes in the database.
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Thoroughly documents inquiry outcomes for accurate tracking and analysis.
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Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
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Researches and analyzes data to address operational challenges and customer service issues.
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Provides external and internal customers with requested information.
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Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
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Uses computerized systems for tracking, information gathering, and troubleshooting.
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Outbound calls are conducted in the ZipDrug business area.
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Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
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Additional expectations to include but not limited to: Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.
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Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.
Requirements:
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Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
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Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Job Type: Contract opportunity.
Additional Details:
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We service various BCBS states from East to West coast, candidates must be able to work ANY 8-hour shift within our hours of operation which are as follows: 5:00 AM – 6:00 PM PT / 6:00 AM -7:00 PM MST / 7:00 AM – 8:00 PM CST / 8:00 AM – 9:00 PM EST in order to be available to assist all of our customers in the various time zones.
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Open Monday through Friday (no weekends).
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Dental training will last a total of 4 weeks with an additional week being a “nesting period” which is where the new associates hit the floor and begin taking phones calls but have the trainers & Operation Experts supporting to help get through questions while getting acclimated to it all. During the 5 total weeks of training and nesting, the schedule will be 6:00 – 2:30 PM PT / 7:00 AM-3:30 MST / 8:00 AM – 4:30 PM CST / 9:00 AM – 5:30 PM EST.
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Once the 5 weeks is up, temps will then move to a more permanent 8-hour shift based on business need which can be any shift within our hours of operation, no matter what time zone they are located in.
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The 8-hour shift is assigned once training is completed will be based on attendance, performance, and attitude/engagement displayed through-out the training period. We will try to look at time zones to coordinate shifts where we can.
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Must be located within 50 miles or a 1-hour max commute to W. Des Moines, IA.
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, contractors are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute…