Service Dispatcher

Ohio’s leader in Commercial Food Equipment Service and Repair is currently seeking a Customer Service Dispatcher to receive requests by phone and email, and then communicate with team members to service those requests out of our Dayton location while providing exceptional customer service with professionalism and excellence.

Responsibilities

• Responding to calls in a calm, friendly and professional manner
• Prioritizing calls according to relevant criteria (e.g., emergency need)
• Quickly and accurately collecting important information from the customer
• Accurately and concisely relaying necessary information to the team member(s) servicing the call
• Maintaining detailed records of calls and processing completed service calls promptly and error free
• Assisting with keeping the work environment neat and orderly
• Proactively searching for new sales opportunities to grow existing customer base
• Demonstrating exceptional quality of work and caring attitude towards customers and employees

Qualifications

• Customer Service Dispatch experience
• Excellent verbal and written communication skills
• Self-motivated and creative, willing to go the extra mile to ensure positive customer experience
• Exercise good judgement and thoughtfulness when faced with customer issues, do the right thing
• Able to work on a team, while also work independently on side projects with little to no supervision
• Genuine satisfaction derived from helping others
• Proficiency with Microsoft Office365 (e.g., Outlook, Excel, Teams), Order Management Systems, Mobile & Tablet devices

Benefits Include

• Paid Time Off
• Health, Vision, and Dental plans
• Disability and Life insurance
• 401K with Match
• Profit Sharing Program

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

About CPS

Celebrating 50 years in the industry, Commercial Parts & Service, Inc. opened in 1972 and we’ve since built our legacy on integrity, commitment, teamwork, and innovation. As the largest family-owned business of it’s kind in Ohio, we continue to drive forward while keeping grounded in our strong heritage. CPS is one of 32 CFESA Certified Companies in the country providing superior service and parts, and the largest one of its kind in the state of Ohio. If you are looking for a personal growth instead of “just a job”, come work with CPS.

This Company Describes Its Culture as:

Stable - traditional, stable, strong processes

This Job Is:

• A job for which minority and military experienced candidates are encouraged to apply
• Open to applicants who do not have a high school diploma/GED
• Open to applicants who do not have a college diploma
• CPS is an Equal Opportunity Employer

Work Remotely:

No