Tour Dispatcher

Savannah Cruzers is looking for a Tour Support Dispatcher to help keep our daily tours running smoothly. This role is the friendly voice guests hear on the phone, the helpful reply in their inbox, and a go-to point of contact for our guides throughout the day.

We're looking for someone organized and easy to talk to, who can keep up with a fast-moving day of calls, emails, and messages.

Above all, we need someone who is adaptable and flexible enough to adjust to last- minute changes and needs. Excellent communication is a must. Multitasking is very important as this position is sometimes very dynamic with simultaneous phone calls, emails and timely chats with guides.

What you'll do

• Answer phone calls and respond to email inquiries — booking questions, day-of issues, general information
• Serve as point contact for guides, ensuring departures and returns are on time
• Dispatch tours: assign guides and cars and manage logistics for the day
• Field real-time guide questions and escalations — route issues, guest concerns, mechanical problems, weather calls
• Track day-of changes: cancellations, late arrivals, no-shows
• Log incidents and keep the day's roster current
• Occasional field work to dispatch special tours or events in person

What we're looking for

• Excellent communication skills, written and verbal, above all else
• Flexible and adaptable — schedules and situations change fast in this role
• Calm under pressure with good judgment for quick decisions
• Comfortable juggling multiple tasks at once — a ringing phone, an email, and a guide on the phone, all at the same time

Tools and programs we use

• Google Calendar
• Viator
• WhatsApp
• Comfort learning new software is a requirement for this position
• Must have reliable personal computer and high-speed internet connection

Schedule & pay

• 4-5 days/week, shifts running roughly 10–12 hours (8am–6pm or 8am–8pm)
• $12.50/hour

Training

Paid onboarding includes shadowing an experienced dispatcher, riding along on live tours to see operations from the guide's seat, and supervised practice before running shifts solo.

Pay: $12.50 per hour

Location:

• Savannah, GA (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: Hybrid remote in Savannah, GA