Customer Service Representative CSR

Job Overview AV Taxi Rides is seeking a professional and customer-focused Customer Service Representative (CSR) to join our team in Hartford. In this role, you will assist customers with transportation service inquiries, ride scheduling, and general support while helping ensure a positive customer experience.

Key Responsibilities Respond to customer inquiries via phone, email, and in-person interactions

Resolve customer concerns and escalated issues when necessary

Maintain detailed and accurate customer records

Coordinate with dispatch and operations teams to support customer needs

Process service requests efficiently and professionally

Deliver exceptional customer service in every interaction

Qualifications High school diploma or equivalent required

Ability to multitask and work in a fast-paced environment

Strong problem-solving and organizational skills

Professional attitude and customer-focused mindset

Bilingual (English/Spanish) skills are a plus

Salary Range $18 - $28 per hour , based on experience and qualifications

Benefits Paid training

Paid time off (PTO)

Health, dental, and vision insurance eligibility

Opportunities for career growth and advancement

Employee transportation discounts

Stable full-time schedule

Supportive team-oriented environment

•