Service Dispatch Admin

Service Dispatch Admin

Location: Portland, OR (On-site)

Pay Range: $25.00 - $30.00 per hour

Job Type: Full-Time (Includes on-call rotations)

About the Opportunity

An established, industry-leading industrial machinery company is looking for a sharp, logistical mastermind to join their Portland team. Known for an unwavering commitment to safety, stability, and employee advancement, this company offers an incredible workplace culture where your career can thrive.

As a Service Dispatcher / Administrator, you will be the central hub of field operations. You will balance strategic routing with high-level administrative support, keeping the service team running efficiently while providing top-tier communication to clients in real time.

Why You'll Love Working Here

• Comprehensive Health: Full medical, dental, and vision insurance, plus behavioral health support.
• Financial Security: 401(k) and Roth options, profit sharing, and company-paid life insurance.
• Work-Life Balance: Paid vacation, sick leave, and a robust Employee Assistance Program (EAP).
• Career Growth: Tuition reimbursement, professional development assistance, and hands-on cross-training with senior technicians.

Key Responsibilities

• Strategic Dispatching: Optimize routes and schedules to maximize field technician efficiency and reduce travel times.
• Real-Time Coordination: Serve as the primary point of contact between customers, service technicians, and the warehouse team.
• Resource Logistics: Identify, reserve, and stage required parts and tools before dispatching technicians to job sites.
• Emergency Support: Participate in an after-hours on-call rotation to manage urgent customer breakdowns.
• Data & Admin Management: Open, track, and close technical work orders using the internal ERP system; prepare service quotes and maintain accurate technician logs.

Qualifications & Requirements

• Experience: 4+ years of dedicated customer service, dispatch, or service coordination experience.
• Technical Aptitude: Mechanically inclined with the ability to read technical manuals; previous industry experience is a massive plus.
• De-escalation Skills: Proven ability to reassure and guide anxious customers experiencing equipment downtime.
• Software & Typing: Proficiency in MS Office and a typing speed of at least 40 WPM.
• Physical Readiness: Comfortable with desk/phone work, walking the warehouse floor, and a willingness to learn forklift operation for emergency part retrieval.

How to Apply

Ready to start a career with a 17-consecutive-year "Best of Staffing" Diamond award winner? Connect with PrideStaff Portland West today:

• Online: pridestaff.com/portlandwest or download our PrideStaff Edge app!
• Phone: 971-371-4028
• Email: portlandwest@pridestaff.com

PrideStaff is an equal opportunity employer. We are locally owned and committed to supporting your career search with the highest level of service in the industry.

Compensation / Pay Rate (Up to): $25.00 - $30.00