Dispatcher *NO WEEKENDS* (60104)

Job DetailsJob Location: Parks Chevrolet Charlotte - Charlotte, NC 28262Position Type: Full TimeEducation Level: Not SpecifiedJob Shift: Day ShiftJob Category: AutomotiveJob Responsibilities:

Implement and maintain an effective dispatch system

Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician's skill level.

Executes the service SOP (Standard Operating Procedures) at all times.

Ensures Repair Orders are properly dispatched in AutoPoint

Prioritizes and controls all comebacks to ensure proper and prompt attention.

Ensures proper repair order documentation, i.e., Complaint, Cause, and Correction noted on every repair order with punch time for each operation.

Review job status frequently, logs status, and report any change in time or cost estimates to the appropriate service advisor or customer.

Maintain timely and professional contact with service customers.

Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed correctly.

Ensures that technicians follow warranty materials disposition procedures.

Prepares a list of needed service department equipment, supplies, and required repairs and reviews with the service manager as needed.

Understands and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right to Know, etc.

Maintain workflow through the shop

Maintain cleanliness of the shop

Maintain shop equipment

Other tasks as assigned.

QualificationsJob Qualifications:

High school diploma or the equivalent.

Two years of experience in a service dealership position.

Strong organizational, multitasking, and communication skills.

Excellent listening, customer service, and phone skills.

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent oral and written communication skills.