Danish Speaking Customer Service Agent - Work In Sofia, Bulgaria

Danish Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with world-class employers across the continent. We specialise in sourcing and placing professionals in high-impact roles within the Customer Support Services industry and beyond, ensuring that both candidates and clients achieve outstanding outcomes. At Mercier Consultancy Group, we are committed to delivering a seamless, rewarding, and fully supported career transition experience for every professional we work with.

Job Overview

Mercier Consultancy Group is currently recruiting for a Danish Speaking Customer Service Agent position in Bulgaria, representing an outstanding opportunity for fluent Danish speakers who are passionate about delivering exceptional customer experiences. Based on-site in the vibrant capital city of Sofia, you will join a dynamic, multicultural Customer Support Services team dedicated to providing first-class assistance to a prestigious international client base. This is an ideal role for motivated professionals seeking Danish-speaking jobs abroad with real career development potential, a generous financial package, and a fully supported relocation journey.

Key Responsibilities

Deliver high-quality customer support to Danish-speaking clients via phone, email, and live chat channels, ensuring every interaction meets the highest service standards.

Accurately identify customer needs, troubleshoot issues, and provide timely, effective resolutions in line with Customer Support Services best practices.

Maintain comprehensive and precise records of all customer interactions, queries, and outcomes within the company's CRM system.

Escalate complex or unresolved cases to the appropriate internal teams or senior support specialists, following established escalation protocols.

Proactively follow up with customers to confirm that their issues have been fully resolved and that satisfaction levels are maintained.

Collaborate closely with team leaders and colleagues to identify recurring customer concerns and contribute to continuous service improvement initiatives.

Stay up to date with product and service knowledge, as well as any procedural updates, to ensure consistently accurate and informed customer guidance.

Consistently meet or exceed individual and team KPIs, including response times, customer satisfaction scores, and first-contact resolution rates.