Retirement Plan Specialist

Position Summary

The Retirement Plan Specialist is a key member of the Retirement Solutions team, working with assigned FPW advisors in the delivery and ongoing management of employer-sponsored retirement plans, including 401(k), 403(b), cash balance, and non-qualified deferred compensation plans. This role is responsible for coordinating the operational and administrative functions of the retirement plan practice, including onboarding new clients, scheduling and preparing for plan review meetings, and developing materials for client and prospective client presentations, and supporting participant education efforts.​ This may include presenting group participant education sessions and meeting with participants one-on-one when needed.

The Specialist serves as a point of contact for plan sponsors and participants ensuring the efficient execution and overall success of the retirement plan business through strong organization, sound judgment, and attention to detail.​

Focus provides team members the flexibility to work a hybrid schedule. Our hybrid model is defined as 3 days in office work required per week, while giving team members the option to work remotely 2 day per week, or as assigned by their team leader.

Primary Responsibilities

Process Client Requests

Respond promptly and professionally to client inquiries and issues providing exceptional service and ensuring a positive experience for plan sponsors and plan participants

Exercises discretion in resolving client issues and determining appropriate course of action

Assist plan participants, when needed, with their requests for distributions, hardship withdrawals, loans, and enrollment, and related service requests

Assist plan sponsors and plan participants with accessing and navigating retirement plan portals, online tools, and mobile applications as well as providing guidance on system usage and features

Act as the liaison between service providers: TPAs, recordkeepers, CPAs

Oversee service provider selection and RFP process, including analysis and recommendations

Collaborate with internal teams, such as Operations and Compliance, as needed to support client needs and maintain service quality

Coordinate Client Meetings

Schedule client committee meetings and prepare reports and materials in advance of the meetings

Schedule group participant education sessions and individual participant meetings, when needed

Direct annual service schedule - track and monitor that all service is provided to each client each year

Maintain Client Information and Files

Utilize RPAG and other tools to facilitate the quarterly review and reporting processes

Maintain physical and digital client files according to standard operating procedures

Maintain accurate client information in the CRM, including detailed records of client interactions, inquiries, and resolutions

Business Development Support

Support advisors with business development efforts including drafting RPF responses and creating proposals

Independently evaluates plan design, fees, and provider performance and makes recommendations to advisors and clients

Develop knowledge of recordkeeper partners to make recommendations

Coordinate the onboarding process of new plans with the plan sponsor and recordkeeper, attending weekly calls, influencing plan design decisions and ensuring the conversion is kept on track

Leadership

Actively mentor and contribute to the development of less experienced team members

Lead by example through professionalism, accountability, and collaboration

Make connections with people, motivating and inspiring them to achieve results

Participate in projects and initiatives that strengthen the firm, team, and culture

Recommend changes to procedures that improve efficiency and client satisfaction

Other

Promote and adhere to the workplace values of Focus. We are resourceful thinkers, responsive to the needs of clients, team members, and communities, and imaginative in spirit in the solutions we deliver. We value Service, Teamwork, Excellence, Integrity and Execution.

Maintain compliance with firm policies and procedures and with applicable regulatory requirements, including those of the Securities and Exchange Commission and other regulatory authorities

Perform other duties and responsibilities as assigned to support the retirement plan practice

Qualifications

Education and Licensure

Bachelor’s degree required, equivalent relevant experience may be considered

Series 65 within 120 days of hire

Industry Credentials are required or strongly preferred (e.g., QKA, QPA, CRPS, CPFA, etc.) or the willingness to obtain them

Experience

Proven experience in a client support role within the financial services industry, with a focus on retirement plan services preferred

Experience with a recordkeeper, TPA, or investment advisor (or equivalent specializing) in defined contribution plans is required

Experience supporting participant education meetings, plan review preparation…