Security Operations Center Dispatcher

Discover the role of Security Officer at Driftwood Golf and Ranch Club. This full‑time hourly position offers a rate between $24.75 and $25.75 per hour and requires working various shifts, including nights, weekends, and holidays.

Key Responsibilities

• Provide a positive and meaningful experience by maintaining excellence as our standard and delivering exceptional customer service to members, guests, and employees with professionalism and care.
• Have thorough knowledge of all club amenities and services to assist the Community Safety and Security Team (CSST), members, and support club operations.
• Continuously monitor security systems, including video surveillance (CCTV), intrusion detection, fire alarms, and access control, to identify potential incidents and report unusual or critical events to supervisors.
• Respond promptly to alarms, security breaches, or other emergency situations, dispatching and coordinating appropriate action to ensure incidents are handled efficiently and professionally.
• Analyze events, alerts, and real‑time data to determine the severity and impact of security threats, taking appropriate action as needed.
• Operate and troubleshoot security systems to identify vulnerabilities, resolve issues promptly, and maintain optimal support for security operations.
• Collaborate with internal departments (e.g., physical security IT, club operations) to execute coordinated responses and resolve incidents effectively.
• Liaise with local emergency services and law enforcement agencies to coordinate responses, maintain effective communication, and provide necessary support.
• Stay informed on emerging threats and trends through external threat intelligence sources and proactively implement countermeasures.
• Exemplify all health and safety policies and procedures to ensure compliance and a safe, secure environment.
• Document detailed accounts of security incidents, accidents, or violations; prepare comprehensive reports for management review.
• Assist in investigations and provide timely information to supervisory personnel or other requesting entities.
• Coordinate with the IT team to protect the privacy and confidentiality of members and guests.

Skills And Qualifications

• Excellent communication skills, both verbal and written.
• Ability to write clear incident reports.
• Strong customer service skills and ability to interact effectively with all individuals on property and external agencies.
• Knowledge of security protocols, emergency response procedures, and safety regulations.
• Familiarity with local laws and regulations related to security and safety in residential communities.
• Experience in security operations or as a CCTV operator.
• Strong critical thinking skills and the ability to remain calm and decisive under pressure.
• Observational skills and precision in documenting incidents.
• Ability to remain seated or stand for extended periods, monitor screens, and respond quickly to physical incidents.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• High school diploma or equivalent; additional certifications in security, law enforcement, or related fields are highly desirable.
• Valid driver's license.

Preferred Qualifications

• Prior dispatcher experience.
• Experience with Genetec.
• Experience flying drones.

Additional Requirements

• Obtain and maintain an FAA Part 107 Remote Pilot Certificate within 3 months of hire.
• Complete CPR/ First Aid/AED certification within 30 days of hire.
• Obtain FEMA ICS‑100 certification within 60 days of hire.
• Complete other required training as needed.

Benefits

• Medical, Dental, and Vision Benefits (Full-Time Year-Round Only)
• 401(k) Contribution (Full-Time Year-Round Only)
• Paid Time Off and Paid Holidays (Full-Time Year-Round Only)
• Employee Meals, Referral Incentives, and Recognition Programs
• Holiday Pay
• Professional development and upward mobility opportunities
• Work‑Family Culture

#J-18808-Ljbffr