Hotel Night Auditor/Front Desk Agent

We are looking for a detail oriented night auditor/front desk agent with excellent customer service skills. Night shift and weekend availability required.

Responsibilities

• Interact with guests in a warm and friendly manner.
• Ascertains their lodging needs.
• Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
• Knows all essential aspects of our hotel operations.
• Registers guests and manages the rooming chart.
• Collects payments by accepting cash or charge payments from customers; and makes change for cash customers.
• Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems.
• Balances cash drawer by counting cash at beginning and end of work shift.
• Monitors lobby and check-in activity to determine room flow.
• Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
• Works collaboratively with any hotel associates and resources.
• All other duties as assigned.

Skills

• Proven working experience in relevant field
• Ability to work independently and remain motivated
• Helpful with customer service orientation
• Prioritization and time management skills
• Professionalism along with speed and attention to detail

Job Types: Full-time, Part-time

Pay: From $16.50 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person