Quality & Training Manager

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

The Manager, Service Delivery – Quality Training leads oversight of quality and training efforts across one or more assigned sites, ensuring timely, high-quality, and compliant ROI services. This leader oversees Supervisors and frontline teams, manages staffing and scheduling, drives operational quality improvement and training efforts, and ensures adherence to standardized workflows. The Manager serves as the operational heartbeat at the local level—owning throughput, quality, and training while partnering closely with ROI Operations and Account Management teams.

You will:

Design and lead a centralized QA strategy across all ROI operations (onshore, offshore, call center, and site-based teams)

Establish standardized audit methodologies, sampling models, and scoring frameworks aligned to SOPs and client requirements

Ensure consistent application of QA/QC processes for record release accuracy and compliance across all locations

Serve as the single point of accountability for enterprise quality performance

Oversee a central QA team responsible for auditing work across multiple accounts and facilities

Define audit cadence (pre-release, post-release, targeted audits) based on risk level and request type

Ensure audit findings are documented, trended, and escalated appropriately

Standardize quality scoring calibration sessions to ensure consistency across QA analysts

Develop and deploy centralized training programs for all ROI roles (processors, leads, call teams, offshore teams)

Align all training content to enterprise SOPs, client requirements, and system workflows

Ensure completion of mandatory onboarding and compliance training across all teams

Build role-based learning paths (e.g., new hire, cross-training, advanced audit readiness)

Partner with Operations to accelerate speed-to-productivity and reduce early-stage defects

Own enterprise-level quality dashboards and reporting

Track and analyze accuracy rates and defect types, unauthorized disclosure trends, audit volumes and pass rates

Provide standardized reporting packages for leadership and client reviews

Identify systemic issues vs. site-specific performance gaps

Lead enterprise root cause analysis (RCA) for recurring quality issues

Drive standardization of workflows, job aids, and audit criteria across all operations

Partner with Operations to implement corrective and preventive actions

Continuously refine SOP alignment and ensure updates are reflected in training and QA processes

Support scaling initiatives (new clients, offshore expansion, digital workflows) with standardized quality controls

Monitor and mitigate enterprise-level compliance risks, including unauthorized disclosures and audit failures

Ensure readiness for client and internal audits

Maintain centralized oversight of quality risks across all accounts and regions

Serve as the bridge between QA, Training, Operations, Compliance, and Product/Technology teams

Partner with Operations leadership to align performance expectations and accountability

Collaborate with Product/IT teams to improve QA tools, audit workflows, and reporting automation

Support client-facing teams with quality insights for business reviews

Lead and develop a centralized team of QA analysts and trainers

Establish clear roles, productivity standards, and audit expectations for the QA team

Drive consistency through calibration sessions, standard audit training and ongoing QA team development

Build a data-driven, performance-focused quality culture across the enterprise

Success Metrics

Achievement of quality metric SLAs and metrics

Improved defect and critical error rates

Reduction of unauthorized disclosure rates

Strong performance and engagement/retention of team

Training effectiveness and speed to quality

What you will bring to the table:

Deep ROI Compliance Expertise

Enterprise QA Leadership mindset

Comfort using metrics and dashboards to guide operational decision-making

Strong understanding of HIPAA and regulated workflows

Problem-solving skills and the ability to respond quickly to quality/training needs

Identify process improvement needs and appropriate solutions

Training and enablement expertise

Risk management orientation

Ability to collaborate cross-functionally with onshore/offshore operations…