Support Services Project Manager/Specialist - Voice Service Modernization

On-Site: Support Services Project Manager/Specialist - Voice Service Modernization

Location: Baton Rouge, LA (Resources must reside within the Baton Rouge Metropolitan Area to support possible onsite needs.)

Duties/Responsibilities:

The scope of the proposed services will include the following:

Voice Service Modernization

This position will focus on large-scale infrastructure transitions and vendor management:

• Lead the project lifecycle for the AT&T Legacy Services Conversion Project (aka Copperto-
• Cloud (C2C) initiative), migrating approximately 13,000 statewide copper wire services to VoIP or LTE solutions.
• Provide oversight and resolution for AT&T ordering and provisioning issues.
• Support the management and monitoring of existing/new NCS network and voice ITB, RFP, RFR, RFI contracts to ensure state government and operational compliance.
• Expertise and/or relevant experience in the following areas are mandatory.
• Minimum of 15 years’ experience with telecommunications technologies.
• Advanced understanding of telecom vendors, available services, and project management workflows.
• Extensive knowledge of Centrex, and other AT&T service offerings, including infrastructure, features, and billing processes.
• Direct experience delivering telecommunications services to State governments with an in-depth understanding of their unique network/telecom needs.
• Experience leading financial and billing audits, with a focus on reconciling invoices, identifying billing errors, and quantifying cost savings.
• Extensive VoIP service implementation experience, including knowledge of network infrastructure requirements.
• Expertise in the development, structuring, and actively monitoring complex network and telecom contracts.
• Resources must reside within the Baton Rouge Metropolitan Area to support possible onsite needs.