Senior Account Manager, Promotional Medical Education

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

The Senior Account Manager (SAM) oversees projects within a vertical account team to ensure quality and provide continuity and tactical alignment while also leading high-profile projects from the client through to the project manager and cross-functional team. The SAM will partner with the Account Director to assist brand partners with the development and management of the tactical plan. This role requires a strong awareness of the account’s strategic direction, as well as knowledge of clients’ products and processes. The success of this position relies on the success of the team, meeting clients’ expectations, partnering with colleagues, and individual performance.

This is a hybrid role, based in any of our US offices — New York City, Boston, Chicago, San Francisco, Carmel (IN), or Lambertville (NJ) — or remotely within the US, depending on team and business needs.

What you’ll do:

Ensure quality and consistency across multiple tactics that are led by both Real Chemistry and external partners

Provide oversight and consultation to Account Managers as it relates to project execution

Act as the in-house client at all times by communicating client expectations to the cross-functional team

Act as the Customer Management Office (CMO) liaison within the respective account (vertical)

Provide invoicing information and budget status updates to clients as requested

Provide direction and review job scope changes and closeouts as necessary

Provide peer-to-peer channel insights and recommendations

Drive strategic partnerships with clients by having and applying knowledge of their products and objectives

Lead and actively participate in strategic brainstorming sessions and annual strategic planning

Assist the business owner as needed with the following tasks

Create proposals for projects within assigned accounts

Partner with finance team and project managers in budget development

Perform other strategic work as delegated by the Account Director

Ensure strategic objectives are met with each client project

Support organic growth opportunities for the account through a strong understanding of Real Chemistry capabilities, client needs, and attention to buying signals

Partner successfully with Project Management Team to execute projects from the initiating and planning phases through the closing phase

Develop and manage project creative briefs and client scope statements

Supervise projects to ensure tactical and strategic goals are met

Follow all policies, procedures, industry standards, and compliance guidelines and ensure team members’ adherence

Execute client status meetings and prepare all meeting materials and follow-up items (agendas, notes, etc.)

Partner successfully with Project Management Team to execute projects from the initiating and planning phases through the closing phase

Monitor the overall project scope from a client and account perspective and communicate scope changes when necessary

Provide final approval on all deliverables to ensure strategic objectives are met

Develop and communicate status reports with management and the client, monitor project and team results against client expectations

Monitor and manage project-related risks and issues in partnership with the project manager; resolve and escalate risks and issues to the client when needed

This position is a perfect fit for you if:

Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.

You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.

You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.

You are highly organized self-starter, able to work independently and under tight deadlines.

You speak social media: X, Facebook, Instagram, LinkedIn, Snapchat, YouTube, Pinterest, you name it. You have in in-depth knowledge of today’s top social platforms

What you should have:

BA/B…