Medical Support Assistant

The Medical Support Assistant (MSA) provides medical support for inpatient settings, including ICU/Telemetry and Medical Surgical floors. The MSA's work impacts the administrative aspect of patient care, including access, scheduling/coordinating appointments, collecting and updating demographic and insurance information, patient processing, and customer service. The MSA is responsible for assuring that various aspects of staffing, training, compliance, reporting, and quality assurance are met.