Computer User Support Specialist - 304663
Delaware Nation Industries · Wright-Patterson Air Force Base, Ohio, United States · Posted Jul 7, 2026
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The Computer Help Desk Technician provides first-level technical support to government users in a fast-paced operational environment. This role is responsible for troubleshooting hardware and software issues, supporting end-user devices and peripherals, maintaining IT asset inventory, and delivering responsive customer service. The ideal candidate combines strong technical ability with professionalism, attention to detail, and a service-focused approach.
Provide first-line technical support to end users and resolve issues in a timely and professional manner
Install, configure, troubleshoot, and maintain desktop and laptop hardware, software, and related peripherals
Support printers, VoIP telephones, and general office IT equipment
Assist users with connectivity issues and basic network-related troubleshooting
Track, assign, and maintain IT asset inventory in accordance with established procedures
Document support activity and maintain accurate records in ticketing and asset management systems
Deliver user guidance and basic training on systems, software, and equipment as needed
Maintain strong customer relationships while ensuring compliance with program and organizational requirements