Call Center Representative

Call Center Representative - Collections Full-Time 2k Retention Bonus during your 1st year of Employment Are you looking to start your career in the Legal field or continue a career in customer service? Our Legal Account Resolution Specialists work in a call center environment within our professional law office setting. They notify and/or locate consumers with delinquent accounts and attempt to secure payments. All consumers of our clients are in the post-lawsuit, legal stage of collections; managing files throughout the legal process is an important responsibility in this role. If you have a strong focus on customer service and learning paired with technical skills, please read on and apply to be considered. 8:00am - 4:45pm, Monday through Friday set schedule No weekends or evenings Requests form letters to consumers or representatives to notify and encourage payment of delinquent accounts Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account Obtains information to handle debit and check payments by phone Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets Makes decision for next activity on consumer files and monitors legal case filing for expected outcomes Handles files in accordance with company and client standards, follows scripts and regulatory compliance requirements Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line Complete all required training applicable to this position High school diploma or general education degree (GED) ~1-3 years of relevant call center experience ~ Knowledge of basic computer operation, including internet research ~ Communicates effectively verbally and in writing ~ In accordance with recent changes to Ohio law, we do not test for THC/Marijuana plus uncapped monthly bonus opportunities, with an average annual bonus potential up to $26,000 or more (based upon 1 year of service) Employees proficient in Spanish may receive additional compensation Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance and more. Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires constant use of hands and fingers for typing and operating a computer and other office equipment. The employee must possess the ability to communicate information and ideas in writing and verbally. Close visual acuity is needed to read, analyze data, and view a computer terminal for extended periods. This position operates in a professional office environment.