Senior Systems Engineer

The Company:

GEM Technologies is a Managed Services Provider that delivers personalized solutions to help local businesses make the most of their technology. At GEM Technologies, we are the New York City area’s leading experts in emerging technology implementation. We deliver comprehensive and scalable solutions that keep businesses competitive, secure, and thriving. With the threat of cyber-attacks, and consumer and business digital adoption moving forward at such a rapid pace, it has never been more critical to partner with a professional service provider who can keep up with emerging technology development. We are always interested in meeting highly qualified engineers for future opportunities as our business grows.

The Role:

The Senior Systems Engineer is responsible for the maintenance, configuration, and reliable operation of IT infrastructure, cloud platforms and computer systems. You will participate in research and development to continuously improve and keep up with IT business needs of the organization. You will also actively identify and resolve problems within the IT infrastructure that can lead to work disruptions within the company. You will also have the opportunity to work with multiple clients, providing them with expert technical support and ensuring their systems are secure and functioning at peak performance. As a Senior Systems Engineer, you will be responsible for designing, implementing, and maintaining our Windows-based systems and infrastructure. You will work closely with our IT team to ensure the stability, security, and performance of our systems.

Responsibilities:

Design, implement and maintain server and cloud-based computing solutions

Provide expert technical support to clients, resolving any issues related to their systems

Analyze and optimize system performance, identifying areas for improvement

Create and maintain documentation of system configurations, procedures and troubleshooting guides

Stay up-to-date with emerging technologies and trends in the field of systems engineering

Experience with cybersecurity, including knowledge of firewalls and best practices for securing systems

Experience with disaster recovery and regaining access and functionality to IT infrastructure

While this is a remote position, some of your work will be performed onsite at client locations throughout the NYC metro area.

Requirements:

Ability to communicate effectively with organizational personnel and clients.

Customer service orientation (e.g., patience, positive customer-friendly attitude, active listening, empathy, professionalism, etc.).

Adapt easily to rapid changes in requests, processes, and procedures.

Ability to set goals and prioritize tasks.

Uses an objective, logical, rigorous, and detail-oriented approach to work.

Resolves problems promptly, accurately and in such a way as to prevent future occurrence.

Strong ability to manage multiple responsibilities and competing priorities, constantly reprioritizing based on new information or shifting deadlines.

Maintains confidentiality and uses sound judgement when discussing technical or sensitive matters.

Strong attitude and desire to learn new technologies.

Maintain current skills and strive to acquire new technical knowledge based on current industry trends.

Highly motivated self-starter & independent worker who can produce high level results consistently with minimal supervision.

Must work well in a team environment and participate in working meetings

Hybrid position – Based in NYC area, occasional client visits are an integral part of this role

Must maintain a clean and presentable work environment for video calls when working from home as well as in the office

Core Technical Knowledge:

On-Prem Exchange

M365

Cybersecurity Applications

Amazon Web Services

Microsoft Azure

Google Cloud Platform

Cloud Software

Google Workspace

PowerShell

Manage and maintain DNS infrastructure

VDI Administration

MFA Administration

MDM Solutions

Experience with NOC software and PSAs

Experience with router/switch implementation

VoIP systems

Knowledge of disaster recovery

Scripting or programming experience

Experience with cloud servers

RMM Experience