Jr. Systems Administrator

Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright . Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.

Due to growth, we are currently seeking to add a Jr Systems Administrator to our exceptional team. The Jr Systems Administrator is responsible for taking the first level tickets once escalated to the team. In this role it is vital in ensuring the IT infrastructure runs smoothly while building a foundation for more advanced responsibilities in the future. In this role, you'll primarily focus on setting up/decom user accounts and computers and troubleshoot basic day to day tickets with the first level of support, making a significant impact on our team.

Responsibilities

Diagnose and resolve hardware, software, and network issues

Support operating systems such as Windows, Linux, and macOS

Manage user accounts using tools like Active Directory

Assist with software installation, configuration, and troubleshooting

Provide basic networking support (IP configuration, DNS, VPN)

Configure, install, and support desktops, laptops, printers, and peripherals

Coordinate with third-party vendors and IT teams for repairs, updates, and troubleshooting

Provide timely, professional support to end users

Communicate clearly and explain technical issues to non-technical users

Maintain accurate documentation and time entries

Build strong relationships with clients and ensure high satisfaction

Handle user concerns calmly and professionally, including de-escalation

Other duties as assigned.